What are the responsibilities and job description for the Customer Success Manager II (ZI Marketing) position at ZoomInfo Technologies LLC?
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
Position Overview
As a ZoomInfo Marketing Customer Success Manager, you will be an integral part of the ZoomInfo Customer Success organization.
The ideal candidate for this position should have experience in the digital advertising space, be detail-oriented, self-motivated, proactive, results-oriented, and be able to seamlessly work cross-functionally in support of driving client success.This person must be a self-starter and used to a fast-paced, fun, energetic environment, and comfortable with dealing with ambiguity. This person must also have a passion to solve unique world-changing technology problems.
What you'll do:
- Become a ZoomInfo Marketing expert, and leverage that knowledge to the benefit of our clients
- Solve complex client problems leveraging ZoomInfo technology
- Maintain your own book of high-complexity, high-value client engagements
- Provide recommendations and best practices to our ZoomInfo Marketing clients based on industry and product-focused knowledge
- Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
- Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
- Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
What you bring:
- You have knowledge of the digital advertising space and have worked in an ad ops/ad strategy/campaign management role before
- You have 2-5 years of professional experience with at least 1 year in a SaaS, sales, or professional services environment
- You have a passion for customer service
- You are knowledgeable in leveraging DSPs and the value prop for clients
- You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
- You have a proven ability to manage cross-functional projects
- You have client-facing experience, preferably in the strategic and or enterprise space
- You possess strong communication skills - oral, written, and visual
- You have strong attention to detail and organizational skills
This is a hybrid position, working a minimum of three days per week from one of our office locations.
#LI-EB-1
#LI-Hybrid
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
