What are the responsibilities and job description for the Heavy Equipment Specialist position at Zoomlion Heavy Industry NA, Inc.?
**Job Description:**
- Technical Support: Provide timely and effective technical assistance to customers, diagnose and resolve issues, and ensure customer satisfaction.
- Customer Training: Develop and deliver training programs to enhance equipment operation, maintenance, and troubleshooting skills for customers and internal teams.
- Problem Analysis: Analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments.
Requirements:
- Educational Background: Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.
- Work Experience: A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment.
