What are the responsibilities and job description for the Service Manager/Service Engineer position at Zoomlion Heavy Industry NA, Inc.?
Service Manager/Service Engineer
Location: US or Canada
Key Responsibilities:
Customer Support and Technical Services
Technical Training and Guidance
Problem Analysis and Improvement
Customer Relationship Maintenance
Field Service Coordination and Management (For Manager Position)
Requirements:
Educational Background:
Work Experience:
Skills Requirements:
We Offer:
Location: US or Canada
Key Responsibilities:
Customer Support and Technical Services
- Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
- Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.
Technical Training and Guidance
- Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
- Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.
Problem Analysis and Improvement
- Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
- Follow up on issue resolution to ensure customer problems are thoroughly addressed.
Customer Relationship Maintenance
- Conduct regular customer visits, gather feedback, and improve service experiences;
- Collaborate with the sales team to identify new business opportunities with existing customers.
Field Service Coordination and Management (For Manager Position)
- Develop and oversee field service plans, ensuring tasks are completed on schedule;
- Manage the after-sales service team, set performance goals, and enhance the team's professional capabilities.
Requirements:
Educational Background:
- Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.
Work Experience:
- A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
- Experience in customer management is preferred (for manager position).
Skills Requirements:
- Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
- Strong problem-solving and analytical skills;
- Excellent communication and customer service skills;
- Ability to adapt to fieldwork environments and willingness to travel as needed.
We Offer:
- Competitive salary and performance bonuses;
- Comprehensive career training and development opportunities;
- A collaborative team environment with clear paths for advancement.
