What are the responsibilities and job description for the Quality Assurance Analyst position at Zoot Enterprises, Inc.?
The Quality Assurance Analyst position within the BA/QA Group is responsible for developing and supporting the planning, design, and execution of test plans and test scripts, and adhering to Zoot’s Testing and QA processes. The Quality Assurance Analyst position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.
Essential Job Functions
- Understand and adhere to Zoot’s testing and quality assurance processes.
- Understand Zoot Capabilities and supported platform types in order to support the project team, Service Desk, and the client.
- Work with other departments to ensure high quality and timely releases.
- Work with Business Analysts to review and understand requirement specifications.
- Create detailed, comprehensive, and well-structured test plans and test cases that tie back to requirements specifications.
- Prioritize, plan, and execute testing activities.
- Identify, thoroughly document, and track defects.
- Work with clients during their user acceptance testing efforts.
- Continually support platforms through production.
- Constantly analyze and strive to improve Zoot’s QA process, and propose recommendations for changes or additions to processes to Group Manager when applicable.
- Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
- Achieve a service-focused culture with emphasis on delivering on time, high quality solutions to internal and external customers
Core Competencies Required
Job Specific:
- Quality Focused - Approaches tasks with attention to detail and a desire to get it right; reviews planning or requirements documents to ensure a thorough understanding of the deliverable; asks questions if uncertain; seeks feedback from others and isn't defensive in receiving it.
- Detail Oriented - Able to achieve thoroughness and accuracy when accomplishing a task, while showing concern for all areas involved; follows policies and procedures to accomplish the task.
- Analytical Skills - Uses a logical reasoning process to break down and work through situations or problems; able to identify and define problems, collect and analyze information, problem solve, and make decisions; extract key information from data and develop workable solutions for the problems identified.
- Command Skills - Able to lead people to accomplish tasks, even if not their direct supervisor; takes unpopular stands if necessary; encourages direct and difficult debate but is able to reach a decision and move on; looked to for direction during problem situations; looks to resolve challenges, not defer to someone else.
- Dealing with Ambiguity - Able to cope with change; versatile; can shift gears as priorities or business needs change; able to act without having all of the answers; doesn't get frustrated when things are ambiguous; able to move on if situation necessitates it, even if other tasks/projects aren't complete; able to balance acting with uncertainty with risk.
- Perseverance - Pursues everything with energy, drive, and a desire to finish; rarely gives up before a task or project is complete, especially when encountering obstacles.
- Process Oriented - Able to determine the processes necessary to accomplish tasks; utilizes existing processes effectively; knows how to organize or combine tasks that align with processes to make workflow efficient; looks to improve existing processes when appropriate.
- Technical Learning – Able to learn new knowledge and skills that apply to one's job duties; willing and able to learn on the fly; learns quickly when facing new problems; versatile and open to change; tries different solutions to try and find the right one; able to approach situations where learning needs to occur in order to successfully complete the task, but is able to quickly learn what's needed to accomplish it.
Companywide:
- Accountability — The ability to follow through on an established obligation and a willingness to accept responsibility of the outcome.
- Initiative — The ability to originate new ideas or methods; to think and act without being urged.
- Integrity — The ability to adhere to moral and ethical principles.
- Motivating and Engaging — The ability to build effective relationships with confidence; and, generate a spirit of cooperation and drive team members to achieve desired results.
- Perseverance — The ability to continue in some effort or course of action in spite of difficulty and opposition.
- Professionalism — Adherence to courtesy, honesty, and responsibility in one's dealings with customers and associates.
- Compliance Certification — Knowledge of and ability to comply with federal regulatory compliance in the financial industry (Zoot certification required).
- Customer and Personal Service — Knowledge of principles and processes for providing internal and external customer and personal services.
- Communication — The ability to read, to listen to, & understand information and ideas presented in writing, through spoken words, & sentences; and, the ability to communicate information and ideas in writing & speaking so others will understand.
- Critical Thinking - Uses logical, strategic, analytical, reasoning to identify the strengths and weaknesses of a given situation and possible solutions, conclusions or approaches to problems; able to think outside the box to generate possible solutions.
- Interpersonal — Being aware of others' reactions and understanding why they react as they do; being flexible; and, listening to others with full attention, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Judgment and Reasoning — Considering the relative costs and benefits of potential actions to choose the most appropriate one; and, combining pieces of information and applying general rules to problems to produce answers/conclusions that make sense.
- Problem Solving — Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management and Attendance — Managing one's own time, effectively utilizing the time of others, and consistently reporting to work, meetings, or other scheduled events; and, notifying others appropriately of planned or unplanned absences and tardiness.
Education, Training, and Experience Requirements
This position requires:
- High School Diploma
- Bachelor Degree Computer Science, Management of Information Systems, Finance, or related field required.
- Experience Previous experience and knowledge in developing and maintaining Quality Assurance policies required.
Previous experience in Quality Assurance roles in software development or other related industries preferred.
Previous experience utilizing JIRA preferred.
Or, an equal combination of education and experience.
Physical Requirements
- All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors.
- This position specifically requires sitting for long periods at a computer work station.
Working Conditions
- In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment.
Work Hours and Location
- It is expected that exempt employees and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters during normal business hours.
- This position will not be required to travel.
Occasional nighttime and weekend work is required within the position.
