What are the responsibilities and job description for the Parts and Service Counter position at Zoresco Equipment Company?
Role and Company Overview:
Zoresco is seeking to hire a Parts and Service Counterperson to act as a subject matter expert and liaison between customers and our warehouse. The ideal candidate will have excellent communication skills, be well-organized, and be proficient in standard office software. Previous knowledge of vehicles and truck equipment is helpful.
We are a family-owned and rapidly growing business, and we genuinely believe that our success depends on our teammates. Our mission statement extends to our teammates: quality, profit, and fun. All teammates embrace our core values: passion, integrity, respect, teamwork, and pride.
We do what nobody else will!
Visit our website at www.zoresco.com for more detailed information.
Job Duties:
- Assist customers at the counter by providing product information and pricing, identifying their needs, and making recommendations
- Generate and process parts and service quotes
- Process sales transactions accurately and efficiently, including cash handling and credit card processing, and collaborate with sales team members to fulfill customer orders
- Receive and inspect incoming shipments, verifying the accuracy and quality of products
- Pick and pack orders for customer pickup or delivery, ensuring accuracy and timeliness
- Stock shelves and organize inventory in the warehouse to maintain cleanliness and accessibility
- Maintain a clean and organized work environment, including sweeping, dusting, and disposing of packaging materials
- Assist with inventory management tasks, such as conducting cycle counts and reconciling discrepancies
- Follow all safety procedures and policies
- Maintain and schedule necessary activities with the Service Manager and warehouse personnel
- Greet customers both on the phone and in person
- Inform customers of the lead times for all their parts and repairs
- Assist with all warranty issues and details
- Other duties as assigned
Working Conditions
- Office Setting as well as Shop Setting
- Working around machinery and working parts
- Working around moving objects and vehicles
- Warehouse with extreme temperature changes
- Excessive and continuous noise
Benefits:
Vacation starts at two weeks and incrementally increases
5 paid sick days per year
6 paid holidays per year
Health, vision, and dental insurance
401(k) with a generous company match
Company swag
Equal Opportunity Employer
Skills and Experience
- High school diploma or GED required
- Previous experience in customer service and retail sales, preferably in an industrial or automotive setting
- Excellent verbal and written communication skills
- Strong interpersonal and communication skills, with a customer-focused attitude
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic math skills and proficiency in using computerized point-of-sale systems.
- Well-organized and detail-oriented
- Proficient in standard office software: Word, Excel, Outlook
- Knowledge of vehicles and truck equipment a plus
- Self-sufficient professional with a ?make it happen" attitude
- Ability to lift, bend, kneel, and stand
- Ability and desire to learn
- Ability to pass a pre-employment background check and substance screening
What We Look for in a Candidate:
Positive Attitude ~ Works consistently with a productive outlook and positive attitude, adding to our positive work atmosphere.
Respect ~ Treat others as you want to be treated.
Learning ~ Demonstrate the ability and motivation to learn. Although most employees we hire may have some basic skills, they need to be capable of learning throughout the training program.
Career-Minded ~ We want people who are looking for a career with Zoresco, not job jumpers.
Job Type: Full-time
Pay: $21.00 - $28.00 per hour
Expected hours: 40 per week
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $21 - $28
