Branch Team Lead- Full Time

Work Location Type:Onsite

About Zoro:

Zoro is an eCommerce company that's on a mission to help business owners get everything they need to run their businesses and thrive-from office supplies to power tools. But we're way more than a website. We're a team of great people with an award-winning culture. Check us out and see for yourself!

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $26.00 to $29.00 per hour

Rewards and Benefits:

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Zoro's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Zoro reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

You Will:

• Provide customer service and direction regarding the daily activities of a team at the branch location
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

• High school diploma or Bachelor's degree
• Minimum 3 years customer service and sales experience
• 2 years of management experience in a customer service environment
• Voice the vision of the branch to all employees
• Train people on processes, procedures, compliance and product knowledge
• Competence in the use of computers and software applications including SAP
• Operate powered industrial equipment.

Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented and valued. We aim to empower all of our employees to learn about, raise awareness of, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow, and thrive.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.