What are the responsibilities and job description for the Customer Service Associate (Remote), Zoro position at Zoro Tools?
Company Overview
Zoro is a wholly-owned subsidiary of Grainger, a leading distributor of maintenance, repair, and operating products. We are a rapidly growing eCommerce company that values our customers and employees.
Zoro is a wholly-owned subsidiary of Grainger, a leading distributor of maintenance, repair, and operating products. We are a rapidly growing eCommerce company that values our customers and employees.
We at Zoro recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build a strong customer experience and lasting relationship with our customers. If you are passionate about working with customers and have a customer-obsessed mindset, this is the perfect position for you!
In this role, you will:
- Work 100% remotely
- Start at $17 per hour
- Be eligible for a company-wide bonus
- Have paid training
- Enjoy Benefits that start Day 1
Position Description
Customer Service Associates contribute largely to Zoro’s success by being on the frontlines with our valued Customers while inspiring them to think of Zoro first! Our Customer Service Associates assist customers over the phone by helping them to find, buy and get the products they need to get on with their day. One of the ways that we do this is through a “One Agent, One Resolution” philosophy which means: Customer Service Associates assist Customers with a wide variety of inquiries,and strive to provide an effortless experience.
Core Responsibilities and Qualifications
A Zoro Customer Service Agent interacts with customers via telephone and e-mail to assist with a variety of customer inquiries and issues such as order placement, order status, and help to locate items on Zoro.com.
- Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
- Must be able to work in a fast-paced, structured, dynamic, and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrate functional skills in verbal and written communication explaining basic information to the Customer with a focus on first-call resolution while offering suggested products.
- Multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to Customer situations.
- Demonstrate awareness of Company policies and procedures while applying sound judgment within the scope of Company guidelines.
- High School diploma or equivalent.
- At least 1 year of customer service experience.
- Bi-Lingual skills are a plus!
Home Environment and Workspace Requirements
- A dedicated home office workspace, preferably a separate room with its own door.
- Adequate space to set up the workstation. Computer and monitors will be provided.
- Must have reliable, hardwired, high-speed Cable Internet with the ability to plug in an ethernet cable. Minimum requirement of 15Mbps download speed and 10Mbps upload speed
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
- Children playing
- Dogs barking
- Loud music
- Non-work-related phone calls
- Doorbells
- Family members/roommates
Pay and Shifts
- Pay starts at $17/hour
- Schedules are created based on the needs of the business and are consistent once assigned. Shifts are 8 hours between the hours of 6:00 a.m. to 9:00 p.m. Monday through Friday and Saturday between 7:00 a.m to 5:00 p.m CST.
Final note: We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $17 - $0
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