Sr CSC Planning Analyst

Work Location Type:Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$66,500.00 to$110,800.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position:

In this position, the Sr. Planning Analyst will own the analysis and relationships associated to the overall workforce management strategy. This position will be well versed in long and short-term forecasting and planning, scheduling optimization, and proficient reporting skills needed to face various problem-solving situations.

You Will:

• This individual will own and maintain long-term forecasts for the contact center driving effective results while achieving service-level commitments.
• Utilize critical thinking when working with operations partners to develop strategies that allow the company to meet or exceed performance targets.
• Acts as a liaison for operations partners and analyzes planning data to prepare reports for management review.
• Performs ongoing analysis of workforce planning strategy to ensure proper staffing and end to end optimization.
• Meets monthly with operations partners to discuss the hiring plan and recommends effective resource strategies.
• Identifies and recommends enhancements to workforce management systems to improve service-level accuracy and planning optimization

You have:

• Bachelor's degree in Business Management in quantitative field (economics/mathematics/business administration) or relevant job experience
• 3 to 5 years' experience in analysis with an emphasis in logistics and/or forecasting/planning.
• 3 to 5 years in data analytics, project management or related field
• Proficiency in critical thing and finding creative solutions to problem-solve and means of improvement.
• Proficient Working knowledge of Workforce Management Systems, Nice, IEX, or Verint preferred
• Advanced Proficiency in Excel, Powerpoint and Word.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.