What are the responsibilities and job description for the Carrier and Benefits Specialist position at Zorro?
About Zorro:
Zorro is a rapidly expanding, cutting-edge technology startup revolutionizing employee benefits. We leverage advanced data analytics, unparalleled product design, and deep benefits expertise to help companies offer more flexible, affordable, user-friendly healthcare coverage. Founded by repeat entrepreneurs and supported by a brilliant team, we are seeking great talent to join our ranks.
What we do:
Zorro specializes in Individual Coverage Health Reimbursement Arrangement (“ICHRA”), a new type of plan changing how companies provide health benefits to their employees. Unlike traditional group coverage, ICHRA allows employers to give each employee a stipend to purchase an individual health plan of their choice. This increases flexibility, controls costs, and improves the entire benefits experience. With the most advanced platform in the industry, Zorro supports the end-to-end ICHRA journey, enabling the true customization of benefits at scale.
Who we’re looking for:
Zorro is looking for a Enrollment Experts to assist our users with understanding the Zorro platform, learning about the insurance options available to them
Key responsibilities:
Employee Enrollment Support
- Deliver expert, personalized guidance via scheduled 1:1 calls and virtual consultations.
- Help employees understand the ICHRA model, compare individual plans, and make confident, informed decisions.
- Guide employees through their health insurance selection during open enrollment and qualifying life events (QLEs).
- Serve as a calm and clear communicator—especially when people are overwhelmed by the complexity of health insurance.
Carrier Enrollment & Issue Resolution
- Manage enrollments with insurance carriers, ensuring employees are correctly and promptly enrolled in their selected plans by working with broker support and partner stakeholders.
- Handle exceptions and edge cases with care, including QLEs, out-of-network issues, and other special enrollment circumstances.
- Act as a problem solver and advocate—working with carriers, employees, and internal teams to resolve coverage issues efficiently.
Payment Operations & Carrier Audits
- Oversee Zorro’s monthly carrier payment operations, including the review and reconciliation of audit files.
- Identify and investigate discrepancies in carrier billing or enrollment files.
- Coordinate directly with carriers and internal finance or compliance teams to resolve payment issues.
- Maintain meticulous documentation and uphold a high bar for data accuracy and process integrity.
Who you are:
Licensed and Experienced
- Hold an active Life & Health insurance license and have at least 5 years of experience advising on individual/family health insurance plans.
Benefits Expert
- Deep knowledge of the IFP market, ACA and off-exchange plans, metal tiers, and the nuances that impact real people’s care.
Empathetic Communicator
- You connect with people easily, listen actively, and guide with clarity and patience. You treat each person’s situation as unique and important.
Detail-Oriented & Process-Driven
- You’re the kind of person who spots inconsistencies and double-checks your work without being asked. You understand that precision matters deeply when it comes to someone’s healthcare.
Reliable & Responsive
- You thrive in a fast-paced, startup environment where things change quickly. You’re accountable, proactive, and easy to reach when needed.
Comfortable with Tech Tools
- You’re used to managing your day through platforms like Slack, Google Sheets, Intercom or similar software tools. Experience with HealthSherpa, or similar enrollment platforms is a plus.
Your background:
- 5 years of experience in employee benefits—ideally as a benefits consultant, licensed broker, or enrollment specialist focused on individual/family (IFP) plans.
- 2 years of experience in operations, enrollment processing, or carrier-facing administrative work—ideally in a health benefits or insurance context.