Demo

Guest Services Manager

Zota Beach Resort
Longboat Key, FL Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 4/9/2025

We are looking for an experienced Guest Services Manager to join our team at the Zota Beach Resort. This is a great opportunity to be part of an organization that believes our team members are our most important resource and therefore takes great pride in individuals that help us achieve our resorts mission.

The incumbent is required to have previous Management experience in to be considered for this position.

Responsibilities

Assisting the Operational and Financial Management of the Property

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
  • Ability to create new SOP's and checklists to ensure operations are running as a whole
  • Oversee front desk, concierge, and bell staff to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Work closely with all department head to ensure operations and the guest experience is smooth and efficient 
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Handle guest complaints and resolve issues in a timely manner
  • Perform other duties as requested by management, and needed for the department

 

Managing the Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Qualifications:

  • 2 Years Front Office Management Experience Required. 
  • Intermediate knowledge of overall hotel operations.
  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Short Term Disability 
  • Free Associate Parking
  • Free Meal for every shift worked
  • 25% Discount on Resort Outlets
  • Hotel Discounts with OPL
  • Friends and Family Discount

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Guest Services Manager?

Sign up to receive alerts about other jobs on the Guest Services Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$30,661 - $47,520
Income Estimation: 
$50,653 - $75,276
Income Estimation: 
$30,661 - $47,520
Income Estimation: 
$50,653 - $75,276
Income Estimation: 
$33,380 - $42,539
Income Estimation: 
$30,661 - $47,520
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Zota Beach Resort

Zota Beach Resort
Hired Organization Address Longboat Key, FL Full Time
We are looking to add a Busser/Food Runner to our team. This is a great opportunity to be a part of an organization that...
Zota Beach Resort
Hired Organization Address Longboat Key, FL Part Time
We are looking to add a Host/Hostess to our team. This is a great opportunity to be a part of an organization that belie...

Not the job you're looking for? Here are some other Guest Services Manager jobs in the Longboat Key, FL area that may be a better fit.

Valet Attendant

Evolution Parking and Guest Services, Longboat Key, FL

Valet Cashier

Evolution Parking & Guest Services, Longboat Key, FL

AI Assistant is available now!

Feel free to start your new journey!