Account Manager - Big Chief, Inc.

Job Title: Account Manager, Northeast,

Employment Type: Full Time

Job Category: Sales

Reports to: VP, Sales

Location: MA, NH, RI, CT (Must Live in Territory)

Company Description:

Big Chief Inc. is an innovative and growth-oriented thermal component distribution company dedicated to providing quality thermal solutions that enable customers to maintain optimal operations. We pride ourselves on fostering a collaborative environment where creativity and initiative are encouraged. As we continue to expand our reach, we are seeking a highly skilled Account Manager to join our team.

Job Description:

As an Account Manager you will be responsible for managing and nurturing relationships with existing clients, as well as identifying and closing new business opportunities. The ideal candidate will have a proven track record of exceeding sales targets, excellent communication and negotiation skills, and a strong customer-centric mindset.

Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with existing customers.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Understand customers business needs and objectives, and proactively identify opportunities to add value and enhance the client experience.
• Conduct regular check-ins and account reviews to ensure client satisfaction and identify areas for improvement.

New Business Development:

• Identify and prospect for new business opportunities within assigned territory.
• Conduct thorough research to understand potential clients' business challenges, pain points, and goals.
• Develop tailored solutions and proposals to address clients' needs and position our products/services as the best solution.
• Lead the entire sales cycle from prospecting and lead generation to negotiation and closing.

Sales Performance:

• Meet and exceed sales targets and performance metrics, including revenue goals, new customer acquisition targets, and sales activity quotas.
• Effectively manage sales pipelines and opportunities in CRM software, ensuring accurate forecasting and reporting.
• Continuously seek opportunities to upsell and cross-sell additional products/services to existing clients.

Collaboration and Communication:

• Work closely with internal teams, including marketing and customer support, to align strategies and ensure a seamless client experience.
• Communicate client feedback, market insights, and competitive intelligence to relevant stakeholders to inform product development and go-to-market strategies.
• Collaborate with sales leadership to develop sales strategies, tactics, and processes to drive growth and achieve organizational objectives.

Professional Development:

• Stay informed about industry trends, best practices, and competitor offerings to maintain a competitive edge in the market.
• Participate in training sessions, workshops, and other professional development activities to enhance sales skills and product knowledge.

Qualifications:

• Education: Bachelor’s degree in business administration, Marketing, or related field.
• Experience: Proven track record of success in B2B sales, with a minimum of 2 years of experience in account management or sales.
• Strong business acumen: Understanding of sales principles and techniques.
• Tech-Savvy: Proficiency in CRM software and other sales tools; ability to adapt to new technologies quickly.
• Communication Skills: Excellent communication, presentation, and negotiation skills.
• Self-Motivated: Highly motivated and driven by results, with a proactive approach to prospecting and lead generation. • Experience in industrial distribution is a plus.
• Travel up to 40%.

Benefits:

• Competitive salary and commission structure. • Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a focus on innovation and excellence.