Director of Business Development (must have BPO exp)

Director, New Business Development

• Candidates must have recent experience in leading business development within the BPO industry

JDA TSG, a leading professional services firm, is committed to helping clients across diverse industries tackle their most pressing business challenges. We are the preferred partner for experience-driven brands that range from Microsoft to Intuit, LegalZoom to the NFL.

Who you are:

The ideal Director of Business Development is an experienced and strategic Business Process Outsourcing (BPO) leader with a proven ability to drive growth by securing new business. This individual will be responsible for developing and implementing a sales strategy focused on generating net new revenue and building success from the ground up.

Key qualities include:

• Deep experience in leading business development within the BPO industry, with a strong ability to generate and close new business opportunities across multiple sectors.
• Ability to develop and execute a comprehensive sales strategy that aligns with the company’s long-term goals, while also managing the day-to-day execution of sales tactics to drive immediate growth.
• Strong existing relationships across various industries, with a natural ability to connect and build rapport with C-suite executives, decision-makers at all levels, and key stakeholders.
• Eagerness to work closely with the Chief Revenue Officer and the marketing team to refine go-to-market strategies, align business development efforts, and help shape the company’s future direction.
• A self-starter who thrives in a fast-paced, dynamic environment and is excited by the opportunity to have a direct impact on the company’s success and growth trajectory.
• A track record of consistently exceeding sales targets and driving business growth in competitive markets, with an analytical approach to pipeline management and sales forecasting.
• A deep understanding of client needs, with the ability to offer tailored solutions that drive value for both clients and the company.

Responsibilities:

• Meet and exceed annual sales quotas through strategic business development, positioning, and targeted sales strategies.
• Drive lead generation, prospecting, and other sales management activities to build a robust and high-quality sales pipeline.
• Oversee the entire sales cycle for new opportunities, from initial client outreach and presentations to RFI/RFP submission, negotiation, and deal closure. Manage the contract process, including negotiating commercial terms and finalizing agreements.
• Stay informed about the competitive landscape and leverage JDA TSG's differentiators.
• Client Relationship Management: Build and maintain strong relationships with new clients.
• Develop and sustain long-term, trusting relationships with senior decision-makers at target prospects.
• Sales Pipeline Reporting: present pipeline reviews and updates to JDA TSG leadership.
• Utilize established sales processes to collect feedback and continuously refine the sales approach, ensuring improved performance and outcomes.

Your Prior Experience:

• Proven Sales Track Record: Strong "hunter" profile with a demonstrated ability to secure new logos selling outsourcing services across sectors / industries, and exceeding sales targets.
• Industry-Specific Experience: 7 years of operational experience managing BPO services and leading business development efforts in the managed services space across multiple industries.
• A history of enhancing the client experience, through a consultative approach advising clients on creating value and achieving measurable business outcomes.
• Experience in RFI/RFP Processes: Extensive experience with vendor selection processes, including issuing and managing RFI/RFPs, and responding to client proposals with strategic insights.
• A solid understanding of how customers evaluate and make decisions regarding outsourcing and managed services, with the ability to tailor offerings to meet their needs.