Office Manager

Office Manager – Essex, MA

We are seeking a highly organized and proactive Office Manager to support the company president and oversee daily office operations. This role requires a high level of trust, loyalty, and confidentiality, ensuring the office runs smoothly and efficiently.

Location:

• Onsite at our North Shore office during standard business hours.

Key Responsibilities:

Sales Support, Order Processing & Customer Service

• Supervise staff to ensure timely order processing and sales support.
• Manage and improve order tracking and processing systems.
• Oversee and update Zoho CRM, ensuring data accuracy and quality.
• Support sales staff with bids, quotes, complex order creation, and service issues.
• Monitor customer interactions and ensure prompt responses to inquiries.
• Supervise the service team, overseeing service contracts and customer issue resolution.
• Provide direct customer service and handle inbound calls.

Bookkeeping & Financial Management

• Oversee accounts payable and receivable.
• Maintain financial records and prepare financial reports.
• Handle payroll and employee benefits administration.
• Manage Zoho financial systems, ensuring accurate documentation and filing.
• Assist the accountant with tax filings, budgeting, and financial preparation.

Human Resources

• Coordinate annual benefits selection and administration.
• Manage day-to-day office staff and assist with hiring and onboarding.
• Support HR functions, including employee performance management.

Office Management

• Oversee general office operations and administrative tasks.
• Organize office events, sales meetings, and customer visits.

Qualifications & Skills:

• Strong financial management and bookkeeping skills.
• Proficiency in Zoho or equivalent financial and CRM software.
• Excellent organizational and time management abilities.
• Strong leadership skills to mentor and empower staff.
• High attention to detail and accuracy in record-keeping.
• Ability to multitask and prioritize in a fast-paced environment.
• Solid knowledge of office administration and HR processes.

This is a critical role in ensuring the success of our operations and leadership team. If you thrive in a dynamic environment and enjoy making a direct impact, we’d love to hear from you!