Operations Support Specialist - Orlando (Hybrid)

Job Description

The primary responsibility of the Operations Support Specialist is to setup and provide technical and analytical support to software users. Software programs include but are not limited to: Onesite, Deposit Alternatives, Financial Suite, Renters Insurance Products, OpsTech, Spend Management, Vendor Credentialing, Yardi, Payscan, Procure to Pay, Vendor Cafe, Entrata, Ancillary Products, etc.

Primary Responsibilities

• Troubleshoot issues on software interfaces and ensure department support cases are effectively resolved in timely manner.
• Develop and maintain a working knowledge of the integrations with each Property Management System.
• Maintain file structure for department guides, contracts, and forms.
• Assist with software implementations and upgrades including the preparation and validation of data required for new software setup.
• Review and analyze technology adoption and operational data to assist with the creation of policies and processes to improve property and company performance.
  
  

Additional Responsibilities

• Coordinate with department members to provide support for program implementations and new system roll-outs to onsite teams.
• Contribute to the innovation of new products and processes.
• Perform quarterly audits and challenge existing policies & procedures to promote efficiencies and changes in day to day operations.
• Assist with the development and coordination of company training initiatives including but not limited to the creation of support articles and training content.
• Assist Supervisor in ensuring compliance and all relevant legal requirements are met.
• Capturing, understanding and communicating affordable housing workflows.
• The position and responsibilities described above will be evaluated biannually and may be subject to change based on the needs of the company. This may include transitioning to a property onsite position if deemed appropriate.
• Communicating process or product updates timely and professionally.
  
  

This position may require occasional out-of-town travel for takeover procedures, internal meetings, educational conferences, etc.

The position and responsibilities described above will be evaluated biannually and may be subject to change based on the needs of the company. This may include transitioning to a property onsite position if deemed appropriate.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.