Business Technology Solutions Consultant- Salesforce

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Business Technology Solutions Consultant

Digital Products & Solutions team helps organizations in their digital transformation journey by transforming last mile experiences. We are uniquely positioned to bring together deep domain, analytics, technology / platform and consulting expertise with a strong focus on innovation and design to transform last mile experiences.

Salesforce service line focuses on transforming customer experience by re-defining the B2B & B2C customer engagement journey by focusing on re-engineering the business processes in the organizations. We collaborate with CSTs and practice areas to develop innovative domain solutions by infusing analytics & AI. We continue to be the preferred Salesforce implementation & innovation partner for our clients & have significantly scaled our expertise in across various Salesforce Clouds like Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud, CDB, Data Clouds, etc..

What You’ll Do:

• Lead and support CRM transformation projects in the Pharma, Healthcare, and Life Sciences industries
• Oversee and contribute to the full project lifecycle: from strategy formulation, requirements gathering, design creation, to implementation.
• Collaborate with client teams to gather requirements, design solutions, and ensure alignment with business objectives.
• Collaborate with technical teams and ensure smooth delivery of projects on time and within scope.
• Provide expert guidance on Salesforce Health Cloud, Marketing Cloud, and other CRM tools for healthcare clients.
• Communicate complex technical solutions to non-technical stakeholders in a clear and effective manner.
• Contribute to system architecture design and customization, while working closely with development teams to ensure seamless integration and functionality.
• Manage timelines, budgets, and project deliverables to ensure successful outcomes.
  
  

What You’ll Bring:

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines; 4-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements;
• 5 years of relevant experience in CRM transformation, with a focus on the Pharma, Life Sciences, Healthcare, Payer/Provider, or Med Tech industries.
• Proven track record in managing and executing complex CRM transformation projects, including—but not limited to—patient relationship management, commercial field sales, and patient services.
• Strong understanding of Salesforce Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and CRM ecosystem, with certifications in one or more of the following: Salesforce Administrator, Service Cloud, Sales Cloud.
• Experience with the design, implementation, and customization of CRM systems within the life sciences/healthcare domain.
• Salesforce certifications in Health Cloud, Marketing Cloud, Sales Cloud, Service Cloud, and/or Salesforce Administrator.
• Deep understanding of the functional aspects of CRM and Salesforce implementations, with the ability to manage both technical and functional deliverables.
• Previous experience with marketing cloud projects within the Salesforce ecosystem is highly desirable.
• Experience in working with healthcare companies (Pharma, Life Sciences, Med Tech, etc.) and knowledge of industry-specific challenges is preferred. Fluency in English
  
  

Additional Skills

• Strong client presence. Ability to communicate verbally and in writing technical concepts to all audiences;
• Significant supervisory, coaching and hands-on project management skills
• Travel to other global offices as needed to work with client or other internal project teams.
  
  

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

To Complete Your Application:

Candidates must possess work authorization for their intended country of employment.

An on-line application, including a full set of transcripts (official or unofficial), is required

to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com