What are the responsibilities and job description for the Communication Engagement & Design Program Manager position at Zscaler?
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We are seeking a highly motivated and results-driven Communication Engagement & Design Program Manager to join our Customer Success Strategy Operations team. This role combines strategic planning with program management and executive communications. You’ll work with cross-functional stakeholders and leadership teams to develop communication strategies, evolve CS-wide engagement practices, craft compelling executive-level presentations, and get hands-on with strategic initiatives. You will play a pivotal role in helping the leadership team communicate their vision, drive alignment, and ensure seamless program execution across the organization. Reporting to the Sr Mgr, PMO - Customer Success Strategy Operations, you will:
- Develop and deliver strategic, high-impact executive presentations, narratives, and visual storytelling materials for Zscaler executive leadership meetings, quarterly business reviews, Board meetings, and customer/partner engagements
- Collaborate with leadership to synthesize complex information into clear and concise messaging tailored to varied audiences, including executives, employees, customers, and external stakeholders
- Develop and implement communication and engagement strategies for the Chief Customer Officer: partner closely with internal teams to align communications with strategic priorities and objectives
- Act as a trusted advisor to leadership, helping shape key messaging and communicating the strategic vision effectively both internally and externally
- Thrive at the intersection of strategy and execution, craft impactful communications, build team culture, and bring a passion for driving operational excellence
What We're Looking for (Minimum Qualifications)
- 5 years of experience independently creating high-quality executive presentations and crafting effective messaging for C-suite leaders; work samples required
- 8 years of experience in program management, business operations, or a strategic/communications role in a fast-paced, high-growth company or consulting environment
- Exceptional written and verbal communication skills; experience interacting with executives and cross-functional teams
- Strong project management experience, with the ability to manage multiple priorities and deadlines simultaneously
What Will Make You Stand Out (Preferred Qualifications)
- Bachelor’s degree in Business Administration, Communications, or related field; MBA preferred
- Familiarity with business operations processes such as strategic planning, OKRs, and performance management frameworks; Knowledge of change management principles and methodologies
- Experience working in tech or cloud security industries; acumen in storytelling and data visualization to create compelling business narratives
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