What are the responsibilities and job description for the Senior Customer Success Manager - East position at Zscaler?
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.
We're looking for a Senior Customer Success Manager to join our Customer Success team in the East, reporting to the Manager, Customer Success Management. This role is located anywhere in the New York Metro, and can be fully remote.
In this role you will:
- Own a book of customers, be the advocate for, and champion their needs
- Work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
- Run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
- Work closely with Sales to identify opportunities for expansion
What We’re Looking for (Minimum Qualifications)
- 5 years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering).
- 2 years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).
What Will Make You Stand Out (Preferred Qualifications)
- A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
- A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.
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