What are the responsibilities and job description for the Staff Product Support Engineer position at Zscaler?
A company is looking for a Staff Product Support Engineer specializing in SSL, HTTPS, and Federal systems.Key ResponsibilitiesProvide second line phone / email consultation to debug complex security / network problemsCollaborate with Engineering to assist customers with testing or troubleshootingDocument incident resolutions and develop training programs for the departmentRequired Qualifications7 years of experience troubleshooting SSL, HTTP, and TCP / IPExperience with network transformation technologies such as MPLS, SD-WAN, or WAN OptimizationAbility to read packet captures and experience with design and implementationHands-on experience with at least one public cloud (AWS / Azure / GCP)Knowledge of web-based security and network infrastructure, including Security Proxies and Firewalls
