What are the responsibilities and job description for the Staff Project Manager (Support Operations Experience Required) position at Zscaler?
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We’re looking for a proactive Staff Project Manager to join our Customer Success organization. Reporting to the Senior Manager, PMO, you’ll play a pivotal role in owning project management activities, driving high-impact deliverables, and aligning with key business priorities. This is a hybrid role, with three days a week in our Plano, Texas office. In this role, you will be:
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Managing relationships with business partners by establishing success criteria, metrics, milestones, and timelines while diligently driving projects to completion.
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Leading project teams to ensure alignment and that all deliverables are met; maintaining tracking and documentation in appropriate systems.
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Coordinating and leading project calls, including working team syncs, kickoff meetings, and Steering Committees, while providing consistent and professional communication.
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Delivering regular status updates tailored to different audiences with clarity, accuracy, and professionalism.
What We’re Looking For (Minimum Qualifications)
- U.S. citizenship is required for this position due to the nature of the customers assigned to this role.
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5–7 years of experience managing cross-functional projects with measurable outcomes in fast-paced environments.
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Proficiency with tools like Asana, JIRA, Confluence, Google Workspace, and Excel for efficient project tracking and reporting.
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Effective communicator with a track record of delivering tailored updates to stakeholders at all levels. This includes having proven success in coordinating international teams to meet project goals and deadlines.
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Resourceful problem-solver skilled in aligning diverse teams to deliver innovative and practical solutions.
What Will Make You Stand Out (Preferred Qualifications)
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Experience in Delivery or Support Operations.
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Certified Scrum Master (CSM) certification.
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Project Management Professional (PMP) certification.
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