What are the responsibilities and job description for the RMA Supervisor position at ZT Group Intl, Inc. dba ZT Systems?
About The Role
ZT Systems is seeking a Return Merchandise Authorization (RMA) Supervisor to manage end-to-end demand, supply and inventory allocation. The RMA Manager will ensure accurate validation of non-production service parts while defining and initiating various cross functional types of KPI, metrics, analysis and projects, in and out of the current RMA/RTV/Service Parts Warehouse and Returns Receiving Operations Management areas
What You’ll Do
- Work on projects to create/modify current service parts demand forecasting tool and initiate process/procedure/structure for on time decision making of service parts purchasing/supply with streamlined communication among corporate procurement, RMA, finance, and IT
- Work with RMA (Customer communication window) to build consensus-based service parts demand plan with main customers and to support reducing parts back order
- Work with Service Parts Warehouse and Return Receiving Operation Management Team to identify and manage on-hand non-production parts inventory
- Conduct Internal Inventory Accuracy Audits
- Manage frequent and periodic internal validation of inventory accuracy for company technician-maintained locations with RMA team
- Co-manage regular cycle count and physical count of warehouse inventory with Service Parts Warehouse and Return Receiving Operation Management Team
- Work with RMA, RTV, Service Parts Warehouse and Return Receiving Operation Management Team to identify, develop, and maintain performance and finance KPI per each or cross section.
- Work with IT, finance, procurement, and logistics to identify key areas to improve service, operational excellency, and cost
- Define and initiate any type of process improvement projects in the field of service parts demand, supply, planning, and physical logistics operations interacting and working with any necessary members in/out of RMA/RTV/Service Parts Warehouse and Return Receiving Operations Management
What You Bring
- Associates Degree or equivalent combination of education and/or experience
- 0-2 years of related work experience in supply chain management, logistics, operations planning or similar functional areas
- Service parts, and/or customer service related experience preferred
- Proficiency with Microsoft Office applications especially Word, Outlook and Excel and ERP systems
- Good cross function communication skills
- Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously
- Time management skills with the ability to prioritize and schedule tasks for the most efficient use of time
- Understanding of pick/pack/ship operations in high volume warehouse environment
- Interpersonal skills with the ability to work both independently and as part of a team
- Ability to handle stressful situations with perseverance and professionalism
- Proven ability to develop and maintain positive and productive relationships with both internal partners and external clients
#LI-PW, #LI-Onsite
About ZT Systems
At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer
When you join ZT, you’ll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.
ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
