What are the responsibilities and job description for the Fraud Investigator position at Ztek Consulting?
Job Title : Fraud Investigator
Location : Alpharetta, GA or Salt Lake City, Utah
Type of hire : Contract
Job Description : What You'll Do :
- Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behaviour, and mitigating risk. Remediation and reporting required aligned to the product and regulatory association.
- Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
- Ensuring timeliness with required EWS / Zelle reporting standards and requirements
- Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
- Proactively identify recovery efforts from reported fraud transactions to recuperate losses
- Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
- Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
- Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
- Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
- Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.
These skills will help you succeed in this role :
Even Better If You Have :
