What are the responsibilities and job description for the L2 Desktop Support Engineer position at Ztek Consulting?
Job Details
Job Title: L2 Desktop Support Engineer
Locations: Huntsville, AL
Job Description:
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer.
Knowledge using ServiceNow as the ticketing tool.
Provided technical assistance and support and resolved problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end-user inquiries.
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
Troubleshoot operating system issues. Connection issues with LAN/WAN.
Update tickets with accurate and timely records of work performed and resolution details.
Maintain and contribute to a knowledge base.
Coordinate hardware warranty repair.
Perform inventory management activities as required in coordination with asset management and other corporate groups.
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra-related) when required. Strong understanding and skills in SLA and KPI Management.
Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms that need physical handling.
ABOUT Ztek:
Website:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Ztek Consulting | Talent Matters
Ztek is a minority and woman-owned business enterprise that provides customized talent management solutions for clients.
