Mac Engineer

Job Title: Mac Engineer

Location: Atlanta, GA

Job Description:

• 5 years of experience in managing mac devices in a large-scale environment.
• Proven experience in managing and supporting Mac devices in an enterprise environment.
• Proficiency with Mac management tools such as JAMF Pro and Apple Business Manager.
• Strong understanding of macOS operating system, configuration, and security.
• Experience with scripting languages such as Bash, Python, or AppleScript.
• Patching and Application packaging as per organization requirements for mac devices.
• Familiarity with configuration management databases (CMDB) and IT service management (ITSM) tools
• Experience with mobile device management (MDM) solutions
• Knowledge of network protocols and security practices.
• Experience with integration of Mac devices in a mixed OS environment (Windows/Linux).
• Excellent problem-solving ,root cause analysis and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) is preferred.

Roles & Responsibilities:

• Design and implement standard configurations for Mac devices in line with organizational policies and security standards.
• Deploy and manage Mac devices using tools like JAMF Pro and Apple Business Manager.
• Ensure seamless integration of new devices into the existing infrastructure.
• Package, deploy, and update software applications on Mac devices.
• Utilize software packaging tools and deployment scripts to streamline application distribution.
• Manage licenses and ensure compliance with software agreements.
• Maintain accurate records of all Mac devices, including hardware, software, and peripheral inventories.
• Track device lifecycle, from procurement through disposal, ensuring proper documentation and compliance.
• Implement and manage security measures to protect Mac devices, including antivirus, encryption, and endpoint protection tools.
• Conduct regular security assessments and vulnerability scans on Mac endpoints.
• Regularly deploy security patches and updates to Mac devices.
• Monitor patch compliance and generate reports to ensure all systems are up-to-date and secure.
• Implement and manage encryption solutions (File Vault) to ensure data protection.
• Ready to adapt to changes in new technology and work in new MDM solutions
• Develop and maintain data backup and recovery procedures for Mac device s.
• Provide Tier 2 and Tier 3 support for Mac-related hardware and software issues.
• Diagnose and resolve complex technical problems, escalating to vendors when necessary.
• Create and maintain detailed documentation for Mac configurations, procedures, and troubleshooting guides.
• Conduct training sessions and provide user support on Mac best practices and security.
• Develop and maintain automation scripts to streamline Mac device management tasks.
• Utilize languages such as Bash, Python, or AppleScript for scripting automation.
• Identify repetitive tasks and create automated solutions to enhance efficiency and accuracy.
• Implement and maintain automated workflows for software deployment, configuration management, and device monitoring.
• Collaborate with IT teams, security teams, and other stakeholders to ensure seamless Mac device integration.
• Provide technical expertise and guidance in cross-functional projects related to Mac devices.
• Lead or participate in projects related to Mac device deployment, upgrades, and migrations.
• Manage project timelines, resources, and deliverables to ensure successful completion.
• Stay updated with the latest trends, technologies, and best practices in Mac management.
• Solicit feedback from end-users and stakeholders to identify areas for improvement.
• Innovate and implement new solutions to improve the Mac user experience and operational efficiency.