Onsite - Production Support Specialist - Kennesaw, GA

Position: Production Support Specialist

Location: Kennesaw, GA

Job Type: Full Time Employment

Position Summary:

• 3 years of experience in Level 2 Production Support or similar role.
• Proficient in incident management, root cause analysis, and problem resolution.
• Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience.
• Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders.
• Experience using monitoring and reporting tools to extract information and analyze logs.
• Splunk, SQL, Java.
• Data Warehouse.
• ESQ.
• Familiarity with several ticketing systems such as Remedy and ServiceNow.
• Create and maintain detailed documentation of processes to improve team efficiency.
• Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv.
• Propose changes and enhancement to tools to reduce manual task.
• Support the deployment of application updates, patches, and changes.
• Shift Flexibility requiring weekend coverage.

Responsibilities:

• We are seeking a highly skilled and motivated Level 2 Production Support Specialist to join our Payments Platform Support Team.
• This role focuses on providing specialized support for critical financial systems, including transaction authorization applications and payment platforms.
• The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET).