What are the responsibilities and job description for the Vice President of Operations position at zTrip BHM?
Vice President of Operations - Transportation | Lead Success with zTrip!
zTrip, the largest taxi service in the U.S., operates in over 25 markets across North America. As an industry leader, we are committed to delivering exceptional customer experiences through high-quality vehicles and cutting-edge technology. Our mission is to enhance the lives of our customers, driver-partners, and employees with innovative transportation solutions.
We are looking for a Vice President of Operations to lead our Birmingham, AL location, managing all aspects of taxi operations while driving market expansion.
What We Offer Our Vice President of Operations:
- Unlimited Paid Time Off (PTO)
- Holiday Pay
- Comprehensive Health, Dental, Vision & Life Insurance
- 401(k)
Key Responsibilities of the Vice President of Operations:
- Foster strong customer relationships through proactive communication and engagement.
- Lead the recruitment, training, and development of both staff and independent contractor drivers, focusing on retention and performance.
- Ensure seamless coordination between location staff and support teams to optimize daily operations.
- Oversee fleet maintenance, ensuring vehicles meet service demands and operational standards.
- Implement and manage safety and training programs to ensure compliance with company policies and regulatory requirements.
- Regularly engage with clients to ensure service quality exceeds expectations.
- Conduct audits of operational processes and implement improvements to enhance efficiency.
- Analyze key performance metrics to identify opportunities for growth and optimization.
- Execute strategic initiatives to meet financial, safety, and operational goals.
- Enforce company policies and procedures to ensure consistency and operational efficiency.
- Foster a positive and productive work environment through active participation in labor and employee relations.
- Provide insights and support for contract renewals and business expansion opportunities.
- Develop and manage the location’s annual budget to meet financial objectives.
Qualifications of the Vice President of Operations:
- 5-10 years of experience in operations management, with leadership and P&L responsibility.
- Strong interpersonal and communication skills with a proven ability to lead and inspire teams.
- Commitment to team development and mentorship to drive engagement and performance.
- Results-driven leadership with a focus on collaboration.
- Proven success in achieving operational and business objectives.
If you’re ready to lead a dynamic transportation business and make a significant impact at zTrip, apply today!
