What are the responsibilities and job description for the Routing Specialist position at zTrip Indy?

Job Description

Become part of the Transportation Revolution! We are looking for an experienced Routing Specialist for our Indianapolis, IN location.

What we can do for you as a Routing Specialist :

Essential Functions of a Routing Specialist :

Coordinating Rides : Assigning drivers to passenger requests and ensuring timely pickups and drop-offs.

Monitoring Fleet : Tracking the location and status of taxis to optimize routes and reduce wait times.

Communicating with Drivers : Providing instructions, updates, and support to drivers during their shifts.

Handling Customer Inquiries : Responding to ride requests, complaints, or concerns from customers.

Managing Schedules : Organizing driver shifts and ensuring adequate coverage during peak hours.

Ensuring Efficiency : Optimizing routes for fuel efficiency and minimal travel time.

Problem-Solving : Addressing issues like traffic, driver delays, or vehicle breakdowns and finding quick solutions.

Maintaining Records : Keeping track of ride details, driver performance, and any incidents for reporting and billing.

Qualifications of a Routing Specialist :

Education : High school diploma or equivalent; some positions may require a college degree or specialized training.

Experience : Prior experience in dispatch, customer service, or transportation industry is preferred.

Communication Skills : Strong verbal and written communication skills to effectively interact with drivers, customers, and other team members.

Problem-Solving Skills : Ability to think quickly and handle unexpected issues, such as traffic delays or customer complaints.

Organizational Skills : Strong multitasking abilities to manage multiple tasks and prioritize efficiently.

Tech-Savvy : Familiarity with dispatch software, GPS tracking systems, and basic office applications.

Apply for this job

Receive alerts for other Routing Specialist job openings

Not the job you're looking for? Here are some other Routing Specialist jobs in the Indianapolis, IN area that may be a better fit.

Tippecanoe School Corporation, Lafayette, IN

MSD of Warren Township, Indianapolis, IN

Routing Specialist