What are the responsibilities and job description for the Office Manager - Transportation Services position at zTrip TN?
Drive Success. Lead Operations. Make an Impact!
Are you a proactive, organized leader who thrives in a fast-paced environment? Do you have a passion for customer service, logistics, and team leadership? Our transportation services company is looking for a high-energy Office Manager to oversee daily operations, driver dispatch, and client relations.
This multifaceted role is the heartbeat of our business—ensuring smooth communication between drivers, customers, vendors, and key accounts while keeping our operations running seamlessly.
Why You’ll Love This Role as an Office Manager:
✅ Be the Backbone of Operations – Oversee daily office functions, manage driver schedules, and ensure service quality.
✅ Customer & Client-Facing – Maintain strong relationships with vendors, clients, and drivers while providing top-tier customer service.
✅ Fast-Paced & Engaging – No two days are the same! Solve problems on the fly and keep operations running smoothly.
✅ Leadership & Growth – Lead weekly training sessions, mentor drivers, and help grow our business.
✅ Financial & Administrative Oversight – Manage cashiering, audits, chargebacks, and financial records with precision.
✅ Dispatch & Coordination – Work closely with drivers to ensure coverage for contracts and optimize service for VIP and high-priority accounts.
What You’ll Do as an Office Manager:
- Open & Close the Office – Ensure smooth daily operations and maintain a clean, organized workspace.
- Driver Scheduling & Communication – Keep shifts organized, confirm availability, and establish a unified communication channel.
- Client & Vendor Management – Provide timely capacity updates to major accounts.
- Customer Service & Safety Handling – Address complaints and safety concerns swiftly and professionally.
- Financial & Record Keeping – Process payments, conduct trip audits, and maintain compliance records.
- Professional Corporate Communication – Represent the company professionally with senior management, clients, IT, HR & Payroll, and external partners.
What You Bring as an Office Manager:
✔ Strong organizational and multitasking skills
✔ Excellent communication & leadership abilities
✔ Experience in transportation, logistics, or dispatch (a plus!)
✔ A passion for customer service and operational excellence
✔ Ability to problem-solve and adapt in a fast-paced setting
Schedule: Monday – Friday, 8 AM – 4 PM (Flexibility is key!)
Ready to take the wheel? Apply today and be a key driver of success in growing company!
