What are the responsibilities and job description for the Customer Service Representative position at zTrip?
Customer Service Representative – Join the zTrip Transportation Revolution!
We are seeking an experienced Customer Service Representative to join our team at our Fort Collins, CO location. In this role, you will be responsible for managing and booking various transportation services, including Dial-a-Ride, NEMT, and public transit trips. You'll work with multiple systems like Trapeze, RouteMatch, LogistiCare, and the MTI Tel Op System to ensure smooth coordination, accurate documentation, and seamless service delivery.
What We Offer
We are seeking an experienced Customer Service Representative to join our team at our Fort Collins, CO location. In this role, you will be responsible for managing and booking various transportation services, including Dial-a-Ride, NEMT, and public transit trips. You'll work with multiple systems like Trapeze, RouteMatch, LogistiCare, and the MTI Tel Op System to ensure smooth coordination, accurate documentation, and seamless service delivery.
What We Offer
- Health, Dental, Vision, and Life Insurance
- Paid Time Off (PTO)
- Holiday Pay
- 401(k) with Company Match
- Provide courteous, professional, and timely service to drivers, staff, and customers.
- Book Dial-a-Ride trips, Greeley Evans Transit trips, NEMT trips, and other special accounts, ensuring accuracy and efficiency.
- Log detailed trip information in relevant systems (Trapeze, RouteMatch, LogistiCare, MTI Tel Op) with precision.
- Monitor reports and perform daily reservation checks to ensure all bookings are accurate.
- Handle weather-related adjustments, accident reporting, and shopping vehicle trips as necessary.
- Manage account-specific trips, ensuring all documentation is accurate and complete.
- Communicate effectively with drivers and staff, ensuring all trip details are relayed and updated as needed.
