What are the responsibilities and job description for the Vice President Operations position at zTrip?
VP of Operations: Transportation | Drive Success with zTrip!
zTrip, the largest taxi service in the U.S., operates in over 25 markets across North America. As an industry leader, we are dedicated to providing exceptional customer experiences through high-quality vehicles and innovative technology. Our mission is to improve the lives of our customers, driver-partners, and employees with advanced transportation solutions.
We are currently seeking a VP of Operations: Transportation to lead our Biloxi, MS location, overseeing all aspects of taxi operations and driving market growth.
What We Offer as a VP of Operations:
- Paid Time Off (PTO)
- Holiday Pay
- Comprehensive Health, Dental, Vision & Life Insurance
- 401(k)
Key Responsibilities of the VP of Operations:
- Build and maintain strong customer relationships through proactive communication and engagement.
- Lead recruitment, training, and development of both staff and independent contractor drivers, focusing on retention and performance.
- Ensure seamless coordination between location staff and support teams to optimize operations.
- Oversee fleet maintenance to ensure vehicles meet service demands and operational standards.
- Implement and manage safety and training programs to maintain compliance with company policies and regulatory requirements.
- Engage regularly with clients to ensure service quality exceeds expectations.
- Conduct audits of operational processes and implement improvements for efficiency.
- Analyze key performance metrics to identify opportunities for growth and optimization.
- Execute strategic initiatives to meet financial, safety, and operational objectives.
- Enforce company policies and procedures to ensure consistency and efficiency.
- Foster a positive and productive work environment through active participation in labor and employee relations.
- Provide insights and support for contract renewals and business expansion.
- Develop and manage the location’s annual budget to meet financial targets.
Qualifications of the VP of Operations:
- 5-10 years of experience in operations management, with leadership and P&L responsibility.
- Strong interpersonal and communication skills with a proven ability to lead and inspire teams.
- Commitment to team development and mentorship to drive engagement and performance.
- Results-driven leadership approach with a focus on collaboration.
- Proven success in achieving operational and business objectives.
If you’re ready to lead a dynamic transportation business and make an impact at zTrip, apply today!
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