What are the responsibilities and job description for the VP of Operations position at zTrip?
Join the Transportation Revolution! We are seeking an experienced Vice President of Operations to provide leadership, guidance, and strategic direction for our Biloxi, MS location, driving the growth of our taxi business.
What We Offer You as Vice President of Operations:
- Health, Dental, Vision, & Life Insurance
- Unlimited Paid Time Off (PTO)
- 401(k) with up to 3% company match
- Holiday Pay
Key Responsibilities of the Vice President of Operations:
- Build and maintain strong customer relationships through direct engagement and outreach initiatives.
- Lead the recruitment, training, and mentorship of staff and independent contractor drivers through a comprehensive hiring and retention program.
- Foster effective communication with location staff and support teams.
- Oversee the vehicle maintenance plan, ensuring fleet readiness to meet service demands.
- Manage safety and training programs to ensure compliance with company, contract, and regulatory standards.
- Regularly interact with clients to ensure expectations are met or exceeded.
- Conduct periodic audits of departmental performance.
- Analyze key operational metrics on a daily, weekly, and monthly basis.
- Continuously manage location metrics, identify issues, and develop action plans to meet financial, safety, and operational goals.
- Enforce adherence to company policies and procedures.
- Participate in labor and employee relations activities at the location.
- Provide insights and information to support contract renewals.
- Develop and present the location’s annual budget.
Required Experience & Qualifications:
- Minimum of 5-10 years in Operations Management with leadership experience, including P&L responsibility.
Other Key Qualifications:
- Exceptional interpersonal skills.
- Strong commitment to team development.
- Collaborative leadership style.
- Proven track record of achieving results.
Salary : $60,000 - $65,000
