Zulily Ohio Work at Home Part Time Customer Service Specialist

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The Opportunity Reporting to the customer service supervisor, Zulily Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers while offering outstanding service with a focus on making it right for Mom. Compensation This is a part-time position. Starting rate is $15.00/hour. Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months). Benefits: full time, Customer Service Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more! On-Demand Pay! This allows team members to pay up to 75% of their compensation to themselves daily as they earn their pay. Life with Zulily as a Customer Service Specialist Zulily customer service specialists handle a high volume of customer inquiries with active presence at their workstation. Customer Service Specialist assist customers in placing orders over the phone and resolving issues related to understanding order status, canceling an order, obtaining a refund or store credit, opting out of marketing e-mails, and general inquiries regarding Zulily. Successful team members are prepared to answer phone calls and e-mails as they come in and address the core issue of the customer inquiry. The Right Candidate Problem solves and de-escalates unique situations while sustaining a high-paced call volume Learn and work well in a virtual environment with a set schedule and structured day Communicate with a variety of customer styles, peers, and leaders Navigate multiple systems and screens while assisting customers Can sit for long periods of time Follow Zulily work at home computer system requirements (see below). Troubleshoot their own technical problems (in partnership with IT when needed) navigates while assisting customers. Available to work weekends, holidays and additional hours. This is a remote position. Must reside in the State of Ohio. System Requirements Our Work at Home Team Members need to maintain the necessary system requirements to guarantee a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items: Must connect to the internet with an ethernet cable directly plugged into the modem (Not Wi-Fi). Equipment for this role will be provided. 10ft Ethernet cable is included; if unable to connect the computer to the modem with 10ft cable you must provide a larger ethernet cable. All equipment must be returned upon departure. Availability of broadband connection must have minimum download speed 30 mbps and upload speed 5 mbps Internet access that is solely yours (Internet access/WI-FI cannot be provided through a 3rd party, i.e. free WI-FI in an apartment complex. No satellite internet.) Ability to troubleshoot and manage technical issues with little to no face-to-face support. *Troubleshooting is defined as, restarting, understanding internet connection (router/modem), being able to explain issues with Token (VPN access), general understanding of how to walk through the troubleshooting steps provided by the Service Desk. * Adequate room for computing equipment. Accessibility to grounded 3 prong electrical outlet. Work area that is clean and free of wet areas. Work area must be in a quiet, distraction-free environment. Training Schedule Your Zulily career begins with a paid (3) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post-training will differ. The Application Process Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview Remote work is not permitted in NYC at this time. #LinkedIn #Remote #LI-Remote Join us as we enrich life’s everyday moments – including yours. Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team. Join Our Team! Qurate Retail Group is a family of seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a 20,000 global team (U.S., U.K., Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!

Salary : $15 - $17