IT Manager

The IT Manager will support all Azumi US locations by managing IT infrastructure, hardware, and systems, while overseeing third-party Managed Support Providers (MSPs). This individual acts as the bridge between restaurant teams and technical partners, ensuring a smooth, efficient, and secure technology environment. This role requires travel across all US Azumi locations to provide hands-on support and lead IT-related initiatives, including new restaurant openings.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Serve as the primary point of contact for IT-related issues across all US locations
• Manage and liaise with external MSPs, ensuring effective resolution of incidents and system challenges
• Oversee installation and configuration of IT infrastructure, including servers, networks, cloud systems, and POS terminals
• Lead and implement IT initiatives and upgrades, including POS and reservation platforms, security protocols, and connectivity improvements
• Project manage and set up IT systems for new restaurant openings, ensuring readiness and functionality from day one
• Take swift action to resolve critical IT disruptions and propose or implement alternative solutions when needed
• Be available during urgent IT situations and provide hands-on assistance when needed

What We Look For

Our ideal candidate embodies our values and the following:

• Minimum of 3 years of IT experience, preferably in a hospitality or multi-site business
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Experience with Azure and Office365
• Familiarity with network infrastructure, server configuration, and cloud services
• Capable of working autonomously while balancing multiple ongoing projects and priorities
• Strong problem-solving and troubleshooting skills with a high sense of urgency
• Microsoft certifications (MCSE or equivalent) are a plus
• Ability to travel to all Azumi US locations as needed

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Azumi Group is an award-winning restaurant group bringing modern, vibrant dining experiences to iconic destinations worldwide. Founded in 2002 with the opening of Zuma London, followed by the creation of ROKA in 2004, Azumi has grown into an internationally celebrated collection. With over 20 Zuma locations & multiple ROKA venues globally, our portfolio continues to grow, each venue offering a distinctive, memorable experience. In addition to Zuma and ROKA, our collection proudly includes standout concepts – Oblix, ETARU, and INKO NITO.

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.