Financial Counselor

Description

The Financial Counselor serves as the main point of contact for self-payor clients and as liaison between the Customer Service and Finance departments. You will be responsible for managing all self-payor balances and working towards timely payment with the client. 

Responsibilities

• Verify and review insurance coverage, determine out of pocket cost, and assess deductible.
• Assist with financial-related prior authorizations needed throughout client stay.
• Identify when an authorization is required and communicate the need to appropriate staff.
• Meet with client to discuss, review, and capture signature of agreement for payment plan.
• Review and adjust payment plan as needed to ensure they meet both client needs and ZVHC policies.
• Identify overdue accounts and take appropriate action to resolve them.
• Contact clients regarding outstanding debts, missed payments, or other account issues. This includes meeting in person, via phone or portal, and email communication.
• Investigate discrepancies and take corrective actions to maintain accurate account records.
• Receive and process client payments in various forms (credit card, cash, check)

Qualifications

Requirements & Qualifications

• Minimum of a High school diploma.
• Two to four years of experience in medical billing, financial counseling, customer relations, collections, or related positions required.
• Experience working with and understanding of medical insurance payments is preferred.
• Skills required for this job include customer service, problem solving, collaboration, communication, empathy, confidentiality, attention to detail, and personal financial & business acumen.
• Valid driver's license and proof of auto insurance.

Why Zumbro Valley Health Center?

Zumbro Valley Health Center is a non-profit organization with over 240 employees that provides behavioral health services to twelve counties in Southeast MN. We are one of the few providers in the state, to provide such an integrative and comprehensive care to all children, adults, and families. In order to provide an integrative approach we offer a wide variety of services including Outpatient Psychotherapy and Substance Use, Inpatient Residential Treatment, Mobile Crisis, Withdrawal Management and Detoxification, Housing, Case Management, and much more.

Join our team and make a difference in the lives of individuals and families seeking support and healing on their journey toward mental wellness. We look forward to welcoming you to our compassionate and dedicated community of professionals.

Pay: Starting at $22.15 - $26.03 per hour. Compensation is based on years of experience.

Benefits Package

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short-Term and Long-Term Disability

• Life Insurance

• Generous Paid Time Off (PTO)

• Cellphone & Mileage Reimbursement

• 401(k) and Roth 401(k) with Employer Match

• Free Parking & Employee Discounts

• Career Advancement

• Employee Assistance Program

• Opportunities for Growth

Equal Opportunity Employer

Salary : $22 - $26