Head of National Sales and Customer Success

Head of National Sales and Customer Success

119335

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Zurich North America is searching for the next Head of National Sales and Customer Success. This role joins SpearTip, the cybersecurity consulting segment within Zurich Resilience Solutions. Blending cutting-edge technologies, unique skill sets, and proven cyber counterintelligence strategies, SpearTip partners with our clients to protect shareholder value, shield corporate reputations, and enhance long-term profits.

This role will be pivotal in the growth of the overall SpearTip Cyber Security Business Unit. You will ultimately be responsible for driving growth through relationship building, and your mission will be to continuously integrate both internal and external insights into the solutions your teams deliver, ensuring optimal business outcomes and exceptional customer success. In addition, as a leader, you will establish direction and set objectives for direct reports while providing regular, actionable coaching and feedback to employees.

Key Accountabilities include :

• Leads partnerships, sales, customer success for Business Unit and steers marketing initiatives in collaboration with other Zurich departments.
• Drives and evaluates performance of multiple sales channels and initiatives (e.g., distribution partners, direct sales, marketing-led avenues) and optimizes for value.
• Establishes strong professional relationships with distribution partners, customers, and other stakeholders involved in the sale of cybersecurity products and services.
• Keeps a pulse on the market : listens to customer needs, understands competitor’s offerings and positioning, and provides recommendations to leadership on product / service development.
• Supports the sales and customer success team members : helps remove barriers, resolves problems, and makes decisions that require escalation with the appropriate sense of urgency.
• Translates business objectives into clearly defined sales and retention targets to support Business Unit’s success and establishes a path to achieve them.
• Devises innovative partnership and sales avenues, creating new partnership propositions and collaborating with internal teams and marketing to develop them.
• Leverages the appropriate tools to improve sales effectiveness and pursues improvement of channel or customer segment capabilities across multiple geographies.

Basic Qualifications :

Preferred Qualifications :

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $146,500.00 - $239,800.00. This position includes a variable compensation component that is based on an individual’s performance under the applicable sales incentive plan.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences, and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal : exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability / vet.

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Salary : $146,500 - $239,800