What are the responsibilities and job description for the Application Delivery Mgr I - ZNA Only position at Zurich Insurance Company Ltd.?
Zurich North America is currently hiring an Application Delivery Manager and this person will work out of our Zurich North America Headquarters. Will contribute to the application, development, maintenance, and improvement of a portfolio of business applications, managing relationships with business and outsourcing partners to address application performance issues and drive service improvement.
Responsibilities:
- Lead a team of specialists in your area to develop and implement IT business processes and manage performance across all activities, to achieve business objectives and continuously improve performance.
- Lead the implementation of IT initiatives to improve processes, develop policies and generate innovation to maintain regulatory compliance and/or deliver process or product enhancements.
- Partner with key stakeholders (e.g. compliance, audit, and business leaders) to assess the risks associated with proposed policies, regulatory change and give guidance to input into governance processes and standards.
- Contribute to wider IT strategy, adapt, and implement this strategy in own area of responsibility, develop processes and review policies relevant to functional/business discipline to ensure they are in line with the business objectives.
- Contribute to the assessment of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
- Manage key internal and external stakeholder relationships across the organization to achieve engagement to change and provide technical leadership in the design and development of new IT solutions.
- Ensure that IT requirements in own area of specialism are properly addressed in projects and ensures delivery of assigned IT projects or work streams is successful, collaborating with IT colleagues from across the wider function to deliver for the business.
- Works with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication, and restoration of services in response to a major outage or disaster, as well as setting up IT services in coordination with the business.
- Deploy in-depth knowledge in a functional area of IT to support internal clients by responding to requests and issues, acting within a number of complex processes and procedures to solve internal customer problems in conjunction with internal partners or external vendors.
Basic Qualifications:
- Bachelors Degree and 6 or more years of experience in the Information Systems area OR
- High School Diploma or Equivalent and 8 or more years of experience in the Information Systems area
Preferred Qualifications:
- Strong knowledge of software development life cycle (SDLC) and agile methodologies
- Proficiency in project management tools such as Jira or Microsoft project
- Hands-on experience with cloud platforms (AWS, Azure) and microservices architecture
- Proven ability to lead cross-functional teams in a fast-paced, dynamic environment
- Excellent data-driven, problem solving skills with a focus on continuous improvement and innovation
- Experience in managing vendor relationships and third-party software implementations
- Demonstrated ability to align application delivery strategies with business strategies
- Ability to manage multiple projects simultaneously, ensuring on-time delivery within scope and budget
- Excellent verbal and written communication skills with the ability to articulate complex technical concepts via simple terms to non-technical stakeholders
- Strong interpersonal skills, with the ability to foster a collaborative and inclusive team environment
- Experience in stakeholder management, including presenting to leadership and facilitating decision-making
- Experience in troubleshooting and resolving application delivery issues, ensuring minimal impact on business operations
- PMP, CSM, or other relevant project management certifications
- General knowledge of financial services industry including knowledge of insurance business processes
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.
The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is 98,300.00-161,000.00, with short-term incentive bonus eligibility set at 15%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: Yes
Linkedin Recruiter Tag: #LI-LH1 #LI-ASSOCIATE
