Claims Associate II

Zurich is currently hiring a Claims Associate to join their General Liability Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. At this level, you will manage liability and bodily injury claims caseload that consists of low to moderate exposure. You will own your assigned claims from end to end, resolving claims according to best practices. As part of Zurich North America’s commitment to service excellence, you will build partnerships with customers and brokers and may be aligned to specific accounts.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

The candidate selected for this opportunity will report into the Rocky Hill, CT Claim office.

Key Responsibilities:

• 
  Handle non-litigated GL claims of low exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.

• Manage a caseload within specified authority limits from beginning to end with coaching and supervision.

• Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.

• Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer-centric claims handling.

Basic Qualifications:

• 
  Bachelor’s Degree and no prior experience required in the Claims area
  OR

• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
  OR

• Zurich Certified Insurance Apprentice including an Associate’s Degree and no prior experience required in the Claims area
  AND

• Must obtain and maintain required adjuster license(s)

• Experience with Microsoft Office

Preferred Qualifications:

• 
  Insurance industry, medical terminology, or medical billing knowledge

• Analytical and organizational skills

• Ability to multi-task

• Strong communication skills

• Adapt to a changing environment

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $22.02 - $30.24, with short-term incentive bonus eligibility set at 5%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Rocky Hill
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID