What are the responsibilities and job description for the Claims STP Analyst position at Zurich Insurance Company Ltd.?
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
This position's responsibility is to act as a leader in our Straight Through Processing initiatives in Travel Claims. The Claims STP Analyst, with support from our Senior Claims Adjusters, will serve as the point person for maintaining and building our program across Travel Guard Claims. This position is ideal for individuals who consider themselves experts with our travel insurance products and pride themselves in being accurate in assessments of various claim types.
Responsibilities include
- Complete analysis of new and updated travel insurance products.
- Perform daily/weekly/monthly reviews of system and user performance specfic to STP.
- Manage and complete User Acceptance Testing to ensure rule outcomes align with product intent.
- Maintain accurate and detailed records of all STP work initiatives.
- Analyze data & trends to provide recommendations for process improvements aimed at driving claim handling efficiencies.
- Collaborate with internal departments & team members to gather relevant information and coordinate updates to STP Rules.
- Juggle multiple STP initiatives simulaneously and navigate priorities with varying due dates.
- Provide support to Claims QA & Complaints Analyst, when called upon.
- Bachelor’s degree in business, communications, or a related field and 2 or more years of past travel insurance claims experience
- Proven claims experience handling Travel and/or NAC claims
- Experience with Microsoft Office (Excel, Outlook, PowerPoint, etc.)
- Knowledge of travel insurance products
- AIC, AIS, SCLA, or CPCU a plus, but not required.
- Excellent awareness of industry practices surrounding Claims Handling together with strong knowledge of subject matter and ability to apply it to the role
- Experience in claims analysis and audit, desirable, but not required
- Proven track record of upholding high quality standards within Travel and/or NAC claims
- Ability to make recommendations on action and improvement plan
- Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.
- Well-organized and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities.
- Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment.
- Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism.
- Strong analytical and investigative skills.
- Proven ability to meet deadlines and manage multiple tasks simultaneously.
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
- Location: Stevens Point
- Remote working: Hybrid
- Schedule :40 hours
- Recruiter name: Aneisha Jamison
- Closing date:
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
This position's responsibility is to act as a leader in our Straight Through Processing initiatives in Travel Claims. The Claims STP Analyst, with support from our Senior Claims Adjusters, will serve as the point person for maintaining and building our program across Travel Guard Claims. This position is ideal for individuals who consider themselves experts with our travel insurance products and pride themselves in being accurate in assessments of various claim types.
Responsibilities include
- Complete analysis of new and updated travel insurance products.
- Perform daily/weekly/monthly reviews of system and user performance specfic to STP.
- Manage and complete User Acceptance Testing to ensure rule outcomes align with product intent.
- Maintain accurate and detailed records of all STP work initiatives.
- Analyze data & trends to provide recommendations for process improvements aimed at driving claim handling efficiencies.
- Collaborate with internal departments & team members to gather relevant information and coordinate updates to STP Rules.
- Juggle multiple STP initiatives simulaneously and navigate priorities with varying due dates.
- Provide support to Claims QA & Complaints Analyst, when called upon.
- Bachelor’s degree in business, communications, or a related field and 2 or more years of past travel insurance claims experience
- Proven claims experience handling Travel and/or NAC claims
- Experience with Microsoft Office (Excel, Outlook, PowerPoint, etc.)
- Knowledge of travel insurance products
- AIC, AIS, SCLA, or CPCU a plus, but not required.
- Excellent awareness of industry practices surrounding Claims Handling together with strong knowledge of subject matter and ability to apply it to the role
- Experience in claims analysis and audit, desirable, but not required
- Proven track record of upholding high quality standards within Travel and/or NAC claims
- Ability to make recommendations on action and improvement plan
- Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.
- Well-organized and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities.
- Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment.
- Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism.
- Strong analytical and investigative skills.
- Proven ability to meet deadlines and manage multiple tasks simultaneously.
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
- Location: Stevens Point
- Remote working: Hybrid
- Schedule :40 hours
- Recruiter name: Aneisha Jamison
- Closing date:
