What are the responsibilities and job description for the Claims Team Lead position at Zurich Insurance Company Ltd.?
Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.
If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!
Zurich North America is seeking a Claims Team Lead to join our Group in North America.
Team Leads assist our management staff with the day-to-day operations and play a vital role in employee development. This position is responsible for coaching and providing feedback to representatives including quality reviews. These individuals will assist leadership in monitor employee performance to ensure goals and expectations are being met. They will answer Analysts questions, handle claim escalations and may handle more complex customer calls as needed.
Key qualities that we are seeking include:
- Ability to effectively coach and provide feedback to front line staff
- Ability to solve complex problems
- Excellent verbal and written communication skills
- Ability to effectively manage and prioritize tasks
- Ability to work well with people at all levels
- Prior Experience as a Claims Adjuster in Travel
- Proficiency in Desk Management, time management and dealing with difficult customers
Basic Qualifications:
- High school diploma or equivalent
- 2 years claims handling or customer service experience
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
