Claims QA Analyst

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

This position's responsibility is to perform claim file reviews to evaluate Best Practices compliance and claim handling improvement opportunities, throughout the life of a claim file, across Travel Guard Claims. Technical and compliance reviews include Travel & NAC claims across all levels of complexity.

Responsibilities include

• Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations
• Organize and execute Benchmark reviews as a Team Lead, including scheduling, GQA review team oversite and results reporting
• Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback in a positive way
• Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims
• Commitment to personal development and skill enhancement
• Provide support to Complaints Analyst & Claims STP Analyst, when called upon.
  
  

Basic Qualifications:

• Bachelor’s degree in business, communications, or a related field and 3 or more years of past insurance claims and/or audit experience
  
  

OR

• Proven claims experience handling Travel and/or NAC claims
  
  

AND

• Experience with Microsoft Office (Excel, Outlook, PowerPoint, etc.)
  
  

Preferred Qualifications:

• AIC, AIS, SCLA, or CPCU a plus, but not required.
• Excellent awareness of industry practices surrounding Claims Handling together with strong knowledge of subject matter and ability to apply it to the role
• Experience in claims analysis and audit, desirable, but not required
• Proven track record of upholding high quality standards within Travel and/or NAC claims
• Ability to make recommendations on action and improvement plan
• Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.
• Well-organized and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities.
• Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment.
• Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism.
• Strong analytical and investigative skills.
• Proven ability to meet deadlines and manage multiple cases simultaneously.
  
  

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet