What are the responsibilities and job description for the Medical Assistance Coordinator position at Zurich North America?
Zurich Cover More is seeking a Medical Assistance Coordinator to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
Our Medical Assistance Coordinators provide support and assistance to clients around the world as they encounter medical emergencies. In this role you will be trained to assist with coordination of medical treatment through doctor/facility referrals, prescription replacements, coordination of medical travel and repatriation, as well as an array of other medically related services. In order to ensure appropriate options are available to our clients you will work closely with a team of Medical Professionals around the world, this team will provide instruction and recommendations that you will be trained to execute. Imagine yourself traveling in a new location, unfamiliar with medical systems, languages, where to seek treatment and not knowing if the care you are being provided is appropriate- our Medical Assistance Coordinators alleviate these concerns, focus on solutions, and support our clients through these unexpected experiences. If you are looking for a fast paced environment doing rewarding work, this team is for you!
Responsibilities Include:
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Ability to work well with others and independently
Basic Qualifications:
High school diploma or equivalent
Opportunities available on several shifts, each with a bi-weekly weekend requirement
Ability to work in the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1 year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Familiarity with medical terminology and foreign language abilities are highly valued
International travel experience and general geography knowledge
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
Our Medical Assistance Coordinators provide support and assistance to clients around the world as they encounter medical emergencies. In this role you will be trained to assist with coordination of medical treatment through doctor/facility referrals, prescription replacements, coordination of medical travel and repatriation, as well as an array of other medically related services. In order to ensure appropriate options are available to our clients you will work closely with a team of Medical Professionals around the world, this team will provide instruction and recommendations that you will be trained to execute. Imagine yourself traveling in a new location, unfamiliar with medical systems, languages, where to seek treatment and not knowing if the care you are being provided is appropriate- our Medical Assistance Coordinators alleviate these concerns, focus on solutions, and support our clients through these unexpected experiences. If you are looking for a fast paced environment doing rewarding work, this team is for you!
Responsibilities Include:
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Ability to work well with others and independently
Basic Qualifications:
High school diploma or equivalent
Opportunities available on several shifts, each with a bi-weekly weekend requirement
Ability to work in the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1 year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Familiarity with medical terminology and foreign language abilities are highly valued
International travel experience and general geography knowledge
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Salary : $44,000 - $48,000
