What are the responsibilities and job description for the WSC US Travel Insurance Sales Professional position at Zurich North America?
Zurich Cover More is seeking a WSC US Travel Insurance Sales Professional to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The World Service Center provides assistance to our customers interested in learning more about our Travel Insurance offerings. We utilize a consultative selling approach to ensure our customers are provided with the coverage they need for each trip they plan. Through this approach, we make recommendations appropriately matching the customer with the best product for their needs. We will take the time necessary to educate our customers on our different insurance offerings, along with the benefits and services Travel Guard provides designed to support unique challenges that can be encountered while traveling. We pride ourselves on our Customer Service and competitive offerings in the market place to create repeat customers. If you are interested in sales with opportunities for growth, this is the role for you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits and offerings to our customers.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Must be able to meet state licensing requirements to sell travel insurance in all US states and jurisdictions as required.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift: 1p-9p, 2p-10p or 3p-11p with a biweekly weekend requirement
Ability to work from the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1 year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The World Service Center provides assistance to our customers interested in learning more about our Travel Insurance offerings. We utilize a consultative selling approach to ensure our customers are provided with the coverage they need for each trip they plan. Through this approach, we make recommendations appropriately matching the customer with the best product for their needs. We will take the time necessary to educate our customers on our different insurance offerings, along with the benefits and services Travel Guard provides designed to support unique challenges that can be encountered while traveling. We pride ourselves on our Customer Service and competitive offerings in the market place to create repeat customers. If you are interested in sales with opportunities for growth, this is the role for you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits and offerings to our customers.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Must be able to meet state licensing requirements to sell travel insurance in all US states and jurisdictions as required.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift: 1p-9p, 2p-10p or 3p-11p with a biweekly weekend requirement
Ability to work from the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1 year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
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