What are the responsibilities and job description for the Supervisor, Regional Operations Support position at Zurn Elkay Water Solutions?
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
The Regional Operations Support Supervisor is responsible for leading a team of Operations Support Coordinators to manage the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. The Operations Support Supervisor directly leads the team’s daily activities, and provides leadership in all aspects of customer service, daily operations coordination, and sales backlog management.
This position will reside in Norcross, GA which is the location of our Atlanta Service Center.
Key Accountabilities
Equal Opportunity Employer – Minority/Female/Disability/Veteran
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
The Regional Operations Support Supervisor is responsible for leading a team of Operations Support Coordinators to manage the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. The Operations Support Supervisor directly leads the team’s daily activities, and provides leadership in all aspects of customer service, daily operations coordination, and sales backlog management.
This position will reside in Norcross, GA which is the location of our Atlanta Service Center.
Key Accountabilities
- Lead a team which includes oversight to the execution of the regional sales backlog and customer experience.
- Train, develop, and engage direct team on core business processes.
- Manage daily operation execution for team’s assigned regional rep base to meet customer expectations and company goals.
- Engage the Service Center Operations and Regional Inventory Control teams to meet internal KPI’s and customer satisfaction targets.
- Ensure customers are receiving superior service levels on each point of contact as defined by company standards.
- Implement and manage plans in support of company’s strategic objectives.
- Execute to a performance driven culture with a focus on KPI’s such as on-time delivery, inventory availability, and critical customer facing metrics.
- Drive a continuous improvement and lean culture.
- Bachelor’s degree preferred
- 3 - 5 years of experience within a service center/warehouse environment required
- Experience in leading direct reports or proven ability to successfully lead an indirect team
- Experience working through independent third-party Sales Rep firms preferred
- Proficient in Microsoft Excel, Word, PowerPoint, and Access
- Preferred knowledge of D365 or other warehouse management software
- Salesforce knowledge
- Travel of up to 10%
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 Weeks Vacation
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
Equal Opportunity Employer – Minority/Female/Disability/Veteran
