What are the responsibilities and job description for the Applications Engineering Technician position at Zurn Elkay?
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
As a member of the engineering team, the Applications Engineer Tech is the Tier II customer support/interface for business unit product field related issues.
Key Responsibilities
*Assists internal & external customers with product troubleshooting & diagnostic tasks and assignments.*Familiar with product performance, installation, and troubleshooting with a hands-on practical mechanical intuitive approach.*Relies on experience and judgment to plan and accomplish organizational and customer support goals.*Performs a variety of tasks. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.*Resolves most product questions and problems through warranty replacements and refers only the most complex issues to higher levels.*Works under general supervision with a certain degree of creativity and latitude is required.*Travels to customers installation sites: ~ 15-25% to represent Zurn Elkay in the field to observe product installation and field performance.Leadership Competencies
*Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.*Customer Focus - Building strong customer relationships and delivering customer-centric solutions.*Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.*Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.*Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.Requirements
*2-year associate degree in the related technical field preferred.*Minimum 2 years technical and product knowledge*Knowledge of plumbing and fixture installation*Knowledge of product application use for commercial and residential buildings*Basic knowledge of electronic application for varies plumbing products*Strong oral communication, written communication and mechanical abilities required*Must be a problem solver, self starter, good listener, and have the ability to handle delicate customer situations*Critical thinker for analyzing and diagnosing the problem or issue for root cause and problem resolution*Strong presentation skillsTotal Rewards and Benefits- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 Weeks Vacation
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
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Equal Opportunity Employer - Minority/Female/Disability/Veteran
