What are the responsibilities and job description for the General Manager position at Zuzu Woodward?
Company Summary
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
Job Summary
You will oversee all aspects of operations at Zuzu. The ideal candidate will have a passion for hospitality, a strong business acumen, and exceptional leadership skills. The General Manager will be responsible for ensuring the smooth and efficient operation of the bar, managing staff, maintaining quality standards, and driving profitability.
What You’ll Be Doing (Key Responsibilities)
Oversee day-to-day restaurant operations, including front-of-house and back-of-house food and service.
Develop and implement strategic plans to achieve business objectives and maximize profitability.
Create and maintain a positive and collaborative work environment for the restaurant team.
Recruit, train, and manage a high-performing staff, ensuring exceptional service standards.
Conduct performance evaluations and provide feedback to ensure high levels of employee engagement and productivity.
Maintain a strong presence on the floor, interacting with guests and ensuring their satisfaction.
Address and resolve customer concerns promptly and professionally.
Implement strategies to drive nightlife revenue and enhance the venues reputation.
Monitor venue for cleanliness, appropriate lighting, sound, and temperature.
Manage budgets, financial forecasts, and cost control measures.
Utilize management information tools and analyzes financial reports to identify and address trends and issues in sales, promos, voids, labor costs, food costs and operational expenses.
Maximize revenue and profitability while maintaining a focus on quality and guest satisfaction.
Establish and maintain relationships with suppliers and vendors to ensure the availability of high-quality ingredients and products.
Monitor and manage inventory levels to minimize waste and optimize costs.
Ensure compliance with all local health and safety regulations.
Implement and enforce restaurant policies and procedures.
Collaborate with marketing team to develop and execute promotional strategies.
Oversee the development and implementation of the events schedule, collaborating with the marketing and events team to plan and execute special events, live music performances, and promotions to drive customer engagement and revenue growth.
What We Expect of You
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.
Your success with us requires these qualifications:
Minimum 10 years of high-volume restaurant and fine dining experience.
Proven track record of successful leadership and team management.
Strong financial acumen and experience with budgeting and cost control.
Excellent communication and interpersonal skills.
In-depth knowledge of fine dining trends, culinary techniques, and customer preferences.
Ability to thrive in a fast-paced, high-pressure environment.
Familiarity with reservation systems and point-of-sale software.
Preferred – bachelor’s degree in hospitality management, Business Administration, or a related field.
Strong interpersonal and conflict resolution skills.
Must be self-motivated and guest focused.
Excellent organizational/time management skills.
Well versed in Inventory management and troubleshooting including food and beverage.
Food safe certification and responsible alcohol training.
Competitive Salary and Great Benefits
Dental insurance
Health insurance
Vision insurance
PTO
Employee Discount
Physical Requirements
At ELIA, we are all about setting you up for success! The physical demands described here are representative of those you must possess to successfully perform the essential functions of this role.
This is primarily an office role that requires you to remain in a stationary position for long periods of time although standing in, and moving between, work areas may be required. You will need to be able to operate a computer and other office productively machinery, such as a calculator, copy machine, and computer printer, for a significant part of each day. This role frequently requires you to move around our office or our other properties. This role occasionally requires the ability to move objects weighing up to 25 pounds. You will also need to be able to operate a motor vehicle to visit various properties and meeting sites and communicate effectively in person, before groups, and over the telephone.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
