Manager

Company Summary

At Elia Group Company, we pride ourselves on creating landmark properties that enhance community life and offer our guests unforgettable experiences. By merging elegant environments with top-tier cuisine and dedicated service, we ensure that each visitor leaves with enduring, cherished memories.

Job Summary

We are looking for a motivated and seasoned Manager to support the management of our high-end venue Experience Zuzu in Nashville. In this role, you will assist the General Manager in overseeing all facets of the operation, encompassing restaurant management, customer service, team training and development, financial oversight, and overall establishment success.

This role is ideal for a dedicated leader with a robust background in the hospitality industry who is skilled at delivering outstanding guest experiences. This person should feel comfortable doing administrative tasks along with working the restaurant floor. We invite you to apply for this thrilling opportunity to help drive the future of Experience Zuzu as we continue to grow, including our upcoming new location in Nashville set to open by the end of the year

Responsibilities

• Support the General Manager in managing daily operations for both front-of-house and back-of-house, ensuring seamless food service and guest interaction.

• Assist in the development and execution of strategic plans to meet business goals and maximize profitability.

• Help foster a supportive and cooperative work environment for all staff.

• Participate in the recruitment, training, and management of staff, upholding high service standards.

• Aid in conducting performance reviews and providing constructive feedback to enhance employee engagement and productivity.

• Maintain a consistent presence on the floor to engage with guests and guarantee their satisfaction.

• Help address and efficiently resolve any customer complaints or issues.

• Contribute to strategies that boost nightlife revenue and elevate the venue’s standing.

• Ensure the venue maintains high standards of cleanliness and appropriate ambiance.

• Assist in managing budgets, financial forecasts, and cost containment strategies.

• Analyze financial data to identify trends and issues, making adjustments as needed.

• Help maximize revenue and profitability with a continuous focus on quality and guest satisfaction.

• Support relationships with suppliers and vendors to ensure top-quality ingredients and products are available.

• Oversee inventory management to reduce waste and manage costs effectively.

• Ensure all local health and safety regulations are met.

• Assist in implementing and upholding policies and procedures.

• Work with the marketing team to craft and implement promotional strategies.

Qualifications

• Minimum of 5 years in high-volume restaurant and fine dining management.

• Demonstrated experience in leadership and team management.

• Strong financial acumen with a solid grasp of budgeting and cost management.

• Excellent communication skills and interpersonal abilities.

• Deep understanding of fine dining trends, culinary techniques, and customer preferences.

• Capability to perform well in a fast-paced and high-pressure environment.

• Familiarity with reservation systems and point-of-sale software preferred.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field is advantageous.

• Proficient in conflict resolution, with strong interpersonal skills.

• Self-motivated, guest-oriented, and possessing superior organizational/time management skills.

• Knowledgeable in inventory management and problem-solving for food and beverage operations.

• Certifications in food safety and responsible alcohol service.