Receptionist

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking an onsite Receptionist to join our team in Tampa, Florida. Will perform all tasks associated with front desk / switchboard duties. Logging on to an automatic call distribution system. All inbound calls are fully automated with an easy to use point and click screen to transfer the calls easily. Responsible for greeting all visitors who walk through the door and following appropriate security procedures (i.e., having the visitor sign in, asking for identification, giving them a badge, and making sure the visitor is escorted by an employee at all times). Administrative functions will include maintaining daily tracking systems and logs for deliveries and badges.

The base hourly rate for this position is $18.00-$20.00.

Responsibilities include

• Utilizing our proprietary RMS system to look up debtor information and route the calls to appropriate collector and/or supervisor in the appropriate department if necessary
• Daily tracking of all FEDEX and UPS deliveries and following company policy on distribution
• Following high security standards at front desk at all times
• Performs other administrative duties as assigned such as work on special projects as needed utilizing MS Office Applications. This could include helping the executive assistant with proposals and client presentations. Preparing index tabs, cover sheets, three-hole punching, collating, and putting books together under a tight deadline.
• Keeps the temporary badge log filled out and tracked so we know which employee has what badge number. Ensures badges are returned within 24 hours. Works with Information Technology to ensure that temporary badges are deactivated if not returned.
• Ensures that the visitor register is completely filled out (time of arrival, time of departure, date, name, address, reason for visit, etc.)
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel
• Other duties as assigned

• Prior administrative experience in an office setting
• Ability to follow building security procedures for all visitors and employees
• Ability to interact professionally with office personnel, visitors and clients in person and on the telephone
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office Suite

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

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