What are the responsibilities and job description for the IT Systems Analyst position at ZYWAVE INC?
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RESPONSIBILITIES |
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ESSENTIAL FUNCTIONS · “Wow!” our users by delivering prompt, professional and thorough solutions to their IT needs and to the demands of our growing business. · Provide 1st level support to all employees, local and remote. Know when to escalate to other IT teams as needed. · Support a wide breadth of end user software including, but not limited to, Office365, Active Directory, Windows, Mac OS, and iOS. · Follow documented processes to deliver outstanding employee onboarding experiences. · Execute off-boarding processes with a critical eye on details. · Field end-user service requests which will be generated by email, phone, chat or in-person. · Author and publish detailed documentation to satisfy user education or IT operations needs. · Build amazing professional relationships with key internal stakeholders. Become an extension of their teams. · Understand and utilize scripts to manage and maintain Zywave systems using PowerShell. · Monitor, manage and maintain Zywave end user devices, including mobile device management, using Microsoft System Center Suite, Intune and Jamf. · Assist in troubleshooting telephony and conferencing systems based on Microsoft Teams. · Completely OWN your domain! Independently resolve critical technical issues promptly, perform root cause analysis, document all issues, and implement steps for future mitigation. · Communicate, Communicate, Communicate. Up, Down and Out. · Manage deployment of end user devices including laptops, mobile phones and associated peripherals. · Support local and remote Zywave employees through text, phone, video and in person interaction. · Provide limited off-hours support as needed. · Special consideration given to candidates with demonstrable experience configuring and managing complex Intune-based endpoint management solutions. ADDITIONAL RESPONSIBILITIES: · Improve business processes in coordination with Zywave stakeholders. · Assist personnel of other departments as an IT resource. · Perform other tasks on projects as needed/assigned. · Occasional domestic travel may be required less than 5 percent of the time.
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