What are the responsibilities and job description for the Accounts Receivable Support Specialist position at Zywave?
Brief Description
Are you looking for your next adventure in the accounting space? Do you have at least 2 years of experience in collections or customer service? If you answered yes, Zywave would love to talk to you! Zywave is looking for an Accounts Receivable Support Specialist to join our ever-growing team. In this role, you will be responsible for the day to day customer service and collection efforts to resolve customer past due invoices and partnering with the Payment Processing team as well as the broader Finance team to deliver a consistent ‘customer first’ Zywave experience.
Why Should You Apply?
As an Accounts Receivable Support Specialist, you will be responsible for reaching out to customers with overdue accounts to collect payment as well as identifying, researching, and resolving root cause on disputed receivables. This role also handles the resolution of incoming customer requests and questions around invoicing and contracts. Additionally, you will document all internal and external communications on customer accounts in a clear, concise, and actionable format. Also, you will be responsible for meeting both personal and team collections goals.
Factors for Success:
Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. With our core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!
Are you looking for your next adventure in the accounting space? Do you have at least 2 years of experience in collections or customer service? If you answered yes, Zywave would love to talk to you! Zywave is looking for an Accounts Receivable Support Specialist to join our ever-growing team. In this role, you will be responsible for the day to day customer service and collection efforts to resolve customer past due invoices and partnering with the Payment Processing team as well as the broader Finance team to deliver a consistent ‘customer first’ Zywave experience.
Why Should You Apply?
As an Accounts Receivable Support Specialist, you will be responsible for reaching out to customers with overdue accounts to collect payment as well as identifying, researching, and resolving root cause on disputed receivables. This role also handles the resolution of incoming customer requests and questions around invoicing and contracts. Additionally, you will document all internal and external communications on customer accounts in a clear, concise, and actionable format. Also, you will be responsible for meeting both personal and team collections goals.
Factors for Success:
- 2 years of professional experience with customer service and/or collections
- Associate or Bachelor degree in accounting or business preferred
- Experience with Salesforce is a plus
- Proficiency with Microsoft Excel
- A positive attitude and strong organizational skills
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision and lead assigned projects
- Receive telephone calls on the Billing phone line, assisting customers or connecting them with their assigned Collections Agent when appropriate. Respond to customer requests for copies of invoices, W9s, and other documents.
- Review incoming customer requests received via mail or voicemail into the central Billing repository and assign them to the proper account and customer contact within the Salesforce Billing system.
- Process payments via telephone and electronically via third-party billing services.
- Serve as primary point of contact and manage a portfolio of Velocity customer accounts and collect payment. Answer questions regarding invoices, due dates, payment dates and amounts. Refer accounts for Final Notice with appropriate.
- Connect customers with other teams to drive problem resolution, including, but not limited to, Customer Success, Customer Support, Implementation, and Sales.
- Follow up on automated collections reminders and identify accounts for referral to Final Notice when payment is not received.
- Process customers’ requests to not renew service at the end of their contract.
- Initiate payment plans when appropriate.
- Miscellaneous duties as assigned.
Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. With our core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!
