For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.
We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Call Center Representative to join our Family Dermatology group located in Apex.
Does this sound like a fit? Check out the details! The Call Center Representative answers triages phone calls and schedules patient appointments.
We Offer Our Valued Employees

• Group Health, Dental, and Vision
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability
• Company provided Life Insurance
• Competitive Salaries
• Annual Employee Appreciation Events

On An Average Day, You Will

• Efficiently answer and direct telephone calls and/or take messages when appropriate.
• Return patient calls when appropriate.
• Enter and/or update patient demographics when necessary assuring accuracy and completeness.
• Process and reassign incoming patient requests via the patient portal and website.
• Submit new patient requests to the appropriate physician(s) via EHR.
• Verify insurance eligibility via the PM system at the time of same day appointment scheduling.
• Process appointment cancellation line information.
• Attend departmental and practice/team meetings.
• Participate in interdisciplinary customer service training.
• Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
• Additional duties may be assigned as needed including cross training to fill in for front office (i.e. check-in, check-in, registration of patients, collection of copays).

To Qualify For This Job You Must Have

• High School diploma or equivalent
• Experience using an EHR system is highly preferred.
• Must be able to handle working in a high volume call center while effectively communicating with our patients with focus on patient retention and resolution.

We’d Also Love It If You Have

• Use of office equipment including phone, scanner, computer, fax machine and photocopier.
• Medical terminology.
• Customer service concepts and techniques.
• Time management, problem solving, multitasking, and prioritizing.
• Understanding and following written and oral instruction.
• Highly effective communication skills are required in this position and the ability to disseminate information in a timely manner.
• Speak clearly and concisely in person and on the phone.
• Maintain confidentiality of sensitive information.
• Report to work at the scheduled time and seldom be absent from work.
• Be depended upon to complete work in a timely, accurate, and thorough manner.
• Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
• Exhibit a professional manner in dealing with the Call Center team and other teams internally and outside contacts (patients, vendors).
• Work to maintain constructive working relationships.

Physical Requirements And Work Environment

• Sitting for approximately 90% percent of the day.
• Periods of walking, standing, bending, lifting, and reaching.
• Visual Acuity.
• Fine Motor Skills.

EEO StatementRaleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law.