Technology Repair Specialist II, Technology Services 

Location: Sunnybrook Campus

Schedule: 8 hours a day / 5 days per week/ 12 months a year

Clackamas ESD strives to infuse equity in all our programs and bodies of work by maintaining an inclusive, barrier-free environment in which everyone participates and fully benefits.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. We are most interested in finding the best candidate for the job, and that candidate may be the one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Human Resources at hr@clackesd.org to discuss your application.

Find your "why" with Clackamas ESD

At Clackamas Education Service District, our mission is to lead, serve and innovate for learning. Clackamas ESD provides services in early learning, special education, technology and teacher/staff support to Clackamas County school districts. We ensure students and families in all of our communities — big and small — have access to equitable education services. Learn more.

About the Program:

Technology Services delivers critical technology services to our component school districts. Our ability to work collaboratively across the county helps us deliver enterprise-scale solutions at reduced costs.

These services include Network and Data Center services, Infinite Visions finance and human resources management system, Synergy student information management system and other technology services.

About this Position: 

The Technology Repair Specialist II performs the lead duties necessary for the diagnosis, repair and maintenance of computers, mobile devices and peripherals. The Specialist II serves as a certified technician and maintains vendor systems needed to provide onsite repairs. This position provides specifications and evaluates equipment for inclusion on the cooperative equipment purchase list and assists in the acquisition and maintenance of a parts inventory. The Specialist II also assists in the training of other personnel.

Essential Functions: 

• Performs equipment malfunction diagnosis using the appropriate test equipment
• Installs, diagnoses, repairs and maintains computers, mobile devices and peripheral equipment
• Provides certified support and repairs, including detailed repairs that may require soldering
• Uses issue tracking software to create work orders, maintain service records and provide reports on a regular basis
• Provides technical training, documentation, guidance and tier two support related to repairs
• Provides training and guidance for the Technology Repair Specialist I position
• Orders parts and tracks repairs across a variety of vendor systems using vendor-specific systems and maintains an inventory of frequently used repair parts
• Coordinates with the department Administrative Assistant in billing clients and purchase reconciliation
• Manages vendor systems that are needed and required in order to provide onsite support and repairs, including ordering replacement parts and units
• Maintains communication and manages customer relationships with the district’s support staff
• Provides equipment operation, repair and maintenance information to individuals by telephone, email, in person or in group situations
• Coordinates with District Couriers for delivery of technology to school and District sites
• Maintains tools, test equipment and work area for cleanliness and safety

Minimum Qualifications: 

• Four years of recent successful experience in diagnosing and repairing a wide range of technology devices such as computers, laptops, smartphones, tablets, projectors, printers and other electronic devices, or equivalent experience
• Current Apple Certified Macintosh Technician (ACMT) and Apple Certified iOS Technician (ACiT)
• Detail-oriented and organized approach to maintain accurate records, inventory and documentation
• Ability to perform highly detailed physical work like soldering
• Basic knowledge of computer networking
• Working knowledge of personal computer (PC) operating systems
• Written and oral communication skills sufficient to perform essential functions
• Physical and mental attributes sufficient to perform essential functions
• Ability to coordinate multiple tasks with frequent interruptions

Salary: Range 23 of the classified salary schedule. New hires are eligible to start at up to Step 4 depending on experience, per the Classified Collective Bargaining Agreement. $34.04 - $37.03 per hour.

CESD Classified Salary Schedule 2024-25

Range 8:

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8

$34.03 $34.63 $35.78 $37.03 $38.36 $39.69 $41.06 $42.48

Benefits:

• Full medical, dental, and vision insurance with generous district-paid contribution (most employees pay $0 out of pocket to maintain health insurance coverage)
• Retirement through the Oregon Public Retirement System (PERS) includes pension and individual account program
• Paid time off, including paid holidays, sick leave, and other personal leave
• Opportunities to grow with us with generous professional development expense reimbursements
• Read more about our benefits here

Retirement plan contributions:

Clackamas ESD employees working 600 or more hours in a calendar year are eligible for the Oregon Public Employee Retirement, or PERS. There are two components to PERS, including the pension, which is primarily funded by CESD and The Individual Account Program, or IAP, which is funded by a six-percent deduction from your paycheck. If you are new to PERS, your PERS deduction will begin automatically after a six-month waiting period.

How to apply:

Submit your application at https://www.applitrack.com/clackesd/onlineapp/. Applications for this position must be submitted by 11:59 PM on the listed closing date and must include: 

• Cover Letter
• Resume
• Completed application form

Clackamas Education Service District is proud to be an equal opportunity workplace. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce along with the students and families that we serve.

Clackamas ESD policy provides veterans and disabled veterans with preference as required by law.